Jackson Teed
Garrison,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Plumbing and Electrical Pro
Lowes Home Improvment
Lexington, Kentucky
03.2019 - 03.2019
Owner
JMT Services Inc.
Hatfield, Pa.
05.1987 - 06.2017
- Identified new opportunities for growth, expansion, and diversification.
- Analyzed industry trends to develop competitive strategies.
- Developed policies and procedures for the organization.
- Monitored cash flow to ensure proper budgeting of resources.
- Identified and recruited staff members, including managers and sales personnel.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Negotiated contracts with vendors for supplies and services.
- Resolved conflicts between employees or customers in a timely manner.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Scheduled maintenance activities for equipment used by the business.
- Conducted regular meetings with employees to review progress towards company goals.
- Ensured compliance with all local laws and regulations related to the business operations.
- Oversaw daily operations of the business and provided guidance when needed.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Interviewed, trained and supervised employees.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Plumbing and Electrical Pro
Home Depot USA
Lexington, Kentucky
03/13/22 - 05/27/24
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Business Administration And Management
Penn State University
State College, PA05-1981
Skills
- Troubleshooting
- Communication
- Time Management
- Project Planning
Timeline
Plumbing and Electrical Pro
Lowes Home Improvment
03.2019 - 03.2019
Owner
JMT Services Inc.
05.1987 - 06.2017
Plumbing and Electrical Pro
Home Depot USA
03/13/22 - 05/27/24
Associate of Arts - Business Administration And Management
Penn State University