Jackson Thigpen
Centerville
Summary
Dynamic Operations Manager with a proven track record at Loves Travel Stop, enhancing efficiency and customer satisfaction. Skilled in optimizing performance and fostering team collaboration, I excel in problem resolution and time management. My leadership led to streamlined processes, significantly improving store performance and employee accountability.
Overview
5
5
years of professional experience
Work History
Operations Manager
Loves Travel Stop
Dickson
02.2025 - Current
- Supervised daily operations, enhancing team scheduling, inventory management, and store performance tracking.
- Led a team of 10+ employees, promoting safety, professionalism, and exceptional customer service.
- Streamlined operational processes that improved efficiency and enhanced customer satisfaction ratings.
- Trained and mentored staff, fostering growth and accountability through performance evaluations.
- Ensured compliance with company policies and financial protocols, maintaining workplace safety standards.
Forklift Operator
Bylers
05.2024 - 08.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Delivery Driver, Cook, and CSR
Pizza Hut
01.2022 - 02.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Diesel Mechanic Assistant
Cj Cornelius
05.2022 - 07.2022
- Cleaned shop, stored new supplies and put away tools to maintain organized work area.
- Helped mechanics complete repairs by organizing supplies, maintaining tools and passing needed items.
- Shadowed senior mechanics to develop advanced repair skills.
- Enhanced shop efficiency by maintaining a clean, organized workspace and assisting with tool inventory management.
- Moved Equipment, and pallets with Forklift.
- Changed Tires, Oil, and Brakes for Semis and dump trucks.
Box Stacker
Martin Bower
04.2021 - 07.2021
- Followed sanitation and good housekeeping practices.
- Operated Wardhog to move pallets and boxes within warehouse.
- Disassembled boxes based on manufacturer and quality as determined through visual inspection process.
- Conducted activities and performed job duties and functions following strict guidelines.
Education
Bachelor of Science in Business Administration - Business Management
The University of Tennessee At Martin
Martin, TN12-2024
Skills
Communication
Problem resolution
People skills
Multitasking
Editing and proofreading
Focused and disciplined
Optimizing performance
Dependable and reliable
- Customer relationship management
- Time management
- Warehouse operations
Affiliations
- • Member of Kappa Alpha Order • Elected Vice-President of Kappa Alpha Order, Spring 2022 •Elected Parliamentarian of Kappa Alpha Order, Spring 2023 •Put into Kappa Alpha Order Alumina status, Dec 2024
References
- Cj David Cornelius, Email:Corn4590f@aol.com Phone:(931) 628-8982
- Garth Anthony Khuns, Email:Garth.khun@gmail.com Phone:(731) 514-8499
Timeline
Operations Manager
Loves Travel Stop
02.2025 - Current
Forklift Operator
Bylers
05.2024 - 08.2024
Diesel Mechanic Assistant
Cj Cornelius
05.2022 - 07.2022
Delivery Driver, Cook, and CSR
Pizza Hut
01.2022 - 02.2023
Box Stacker
Martin Bower
04.2021 - 07.2021
Bachelor of Science in Business Administration - Business Management
The University of Tennessee At Martin