Jackson Tschida
Woodbury,MN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Tile Installer
Always Tile & Stone
Woodbury, MN
06.2023 - Current
- Measured, cut, and installed ceramic, porcelain, stone, and marble tile in residential and commercial settings.
- Offered estimates and partnered with different trades and organizations to achieve timely project delivery, exceeding expectations in customer service.
- Participated in productive discussions with jobsite supervisors and homeowners to identify areas for improvement, implement repairs, and foster positive relationships that contributed to overall customer satisfaction.
- Inspected work areas to identify any potential problems with substrate conditions or layout issues.
- Collaborated with contractors, subcontractors, architects, designers throughout the entire process from start to finish.
Automotive Technician
Wicker Emporium
Inver Grove Heights, MN
11.2021 - 06.2023
- Performed engine, transmission, and electrical replacement, repair and diagnostics.
- Executed routine maintenance procedures along with conducting mechanical repairs as well as diagnosing and replacing engines, transmissions, and electrical systems.
- Generated sales and ensured high levels of customer satisfaction through exceptional service.
- Efficiently handled incoming calls, addressing appointment bookings, inquiries, and part procurement
- Provided customers with quotes and explained repairs and maintenance directly
Used/New Vehicle Inspector/Technician
Honolulu Nissan
Honolulu, HI
08.2021 - 10.2021
- Performed vehicle inspections on new and used vehicles for sale
- Followed legal and company guidelines meet safety standards and ensure vehicles are properly maintained and functioning to be ready for sale.
- Worked closely with sales staff and supervisors to provide excellent service and make repairs efficiently.
- Performed mechanical repairs and maintenance, replacements, and diagnostics
Automotive Technician
Honolulu Fire Department
Honoluli, MI
02.2021 - 08.2021
- Performed repairs and routine maintenance
- Followed fords inspection and diagnostic guidelines on customer vehicles to efficiently and properly perform repairs.
- Performed recall and warranty inspections and repairs
Infantryman
US Army
Schofield Barracks, HI
04.2018 - 06.2020
- Foreign Training/Relations Liason - Worked directly with a company of 100 men from the Royal Thai Army to provide training and equipment and build a relationship with their leadership in order to become an allied force of the US Army.
- Schools NCO - Wrote, inspected, and coordinated training and schooling for 130 soldiers. Maintained attendance and equipment records. Worked with commanding officers to meet company readiness standards.
- Team Leader - Directed training of my squad, maintenance of weapons and equipment. Worked directly with leadership to ensure military standards and procedures were met.
- Driver/Radio operator/rifleman - Operated radio communications and equipment maintenance. Provided knowledge and training on radio operating procedures, repairs, and real world scenarios to ensure the knowledge and readiness of my team
Customer Service Representative
Penske Truck Leasing
Eagan, MN
09.2017 - 04.2018
- Collaborated with customers to achieve and maintain desired quality standards
- Provided fueling and truck cleaning/detailing services
- Engaged in cross-departmental collaboration to ensure customer needs were met effectively.
- Scheduled customer appointments, addressed sales and leasing inquiries, and cultivated strong client connections
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Woodbury High School
Woodbury06-2017
Skills
- Power Tool Operation
- Project Estimation
- Stone setting
- Waterproofing techniques
- Client Communication
- Multitasking
- Relationship Building
- Teamwork and Collaboration
- Problem-Solving
- Interpersonal Communication
- Adaptability
- Professional Demeanor
- Analytical Thinking
- Organizational Skills
Accomplishments
- Army Achievement Medal
- Service Medal - Global War on Terrorism
- Army Service Ribbon
Timeline
Tile Installer
Always Tile & Stone
06.2023 - Current
Automotive Technician
Wicker Emporium
11.2021 - 06.2023
Used/New Vehicle Inspector/Technician
Honolulu Nissan
08.2021 - 10.2021
Automotive Technician
Honolulu Fire Department
02.2021 - 08.2021
Infantryman
US Army
04.2018 - 06.2020
Customer Service Representative
Penske Truck Leasing
09.2017 - 04.2018
High School Diploma -
Woodbury High School