Jackson Tyson
Edgecombe Health Center
Tarboro,NC
1
Language
1
Certification
6
years of professional experience
Compassionate healthcare provider skilled in delivering patient care and supporting nursing teams. Adaptable to evolving patient needs, fostering teamwork and effective communication for positive outcomes. Proficient in patient assistance, hygiene maintenance, and mobility support, ensuring comfort and well-being. Focused on continuous improvement and collaboration to enhance the healthcare experience for patients and families.
Work History
Certified Nurse Aide
6 Months- Monitored vital signs, recording changes and reporting significant findings to nursing staff.
- Assisted in the implementation of individualized care plans, ensuring resident needs were met effectively.
- Collaborated with the healthcare team to improve patient outcomes through coordinated care efforts.
- Collaborated with the healthcare team to improve patient outcomes through coordinated care efforts.
- Maintained accurate documentation of patient care activities, enhancing communication among team members.
- Participated in quality improvement initiatives aimed at enhancing overall resident satisfaction and care standards.
- Developed strong relationships with residents, fostering a supportive and positive environment within the health center.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained complete confidentiality with patient information to provide professional, secure medical services.
- Assisted patients in maintaining their independence by encouraging self-care activities appropriate for their abilities.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in the prevention of falls by implementing safety measures such as bed alarms, non-slip footwear, and close supervision during transfers.
- Enhanced patient dignity by providing privacy during personal care tasks and treating each individual with respect and understanding.
Customer Service Manager
3 Years- Led customer service operations, assisting customers with groceries, managing customer service desk (lottery, check cashing, money orders), and delivering 'Food Lion To-Go' orders to vehicles.
- Spearheaded self-checkout area post-remodel, supporting customers with scanning, bagging, and troubleshooting.
- Managed online grocery orders, overseeing shopping, bagging, and staging for pickup.
- Coordinated closing shifts, processing POS and safe data, and ensuring all necessary nightly procedures.
Shift Manager
1 Year- Supervised daily operations to ensure adherence to company standards and policies.
- Implemented staff scheduling strategies to optimize labor costs while maintaining service levels.
- Trained and mentored new team members on workflow processes and customer service excellence.
- Improved inventory management practices, reducing waste and enhancing stock accuracy.
- Collaborated with management to develop promotional campaigns that boosted sales performance.
- Monitored food safety compliance, ensuring high-quality standards in food preparation and handling.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction ratings.
Education
Certified Nurse Aide - Nursing
High School Diploma
Skills
Patient care
Bathing assistance
Dressing assistance
Toileting assistance
Feeding assistance
Vital signs monitoring
Patient assessments
Dementia care
Alzheimer's care
Behavioral support
Tracheostomy care
Catheter care
Range of motion exercises
HIPAA compliance
OSHA standards
Patient communication
Critical thinking
Patient-centered care
Care prioritization
Healthcare documentation
Customer service excellence
In-service training
Infection control
Shift handoff protocols
Patient advocacy
Empathetic demeanor
Certification
- CNA - Certified Nurse Assistant
- CPR/BLS Certified
Section name
- Jackson Tyson
- EXPERIENCE
- January 2022 - January 2025
- Customer Service Manager Food Lion | Tarboro, US
- Lead customer service operations including assisting customers with groceries, managing the customer service desk (lottery, check cashing, money orders), and delivering 'Food Lion To-Go' orders to customer vehicles.
- Spearheaded the self-checkout area post-store remodel, providing support to customers with scanning, bagging, and troubleshooting issues.
- Managed online grocery orders, including shopping, bagging, and staging for pickup.
- Coordinated closing shifts, processing POS and safe data, and ensuring all necessary nightly procedures.
- Tarboro, NC 27886
- (252)-702-2102
- Jackson.Tyson.9154@gmail.com
Languages
English
Full Professional
Timeline
Certified Nurse Aide
Edgecombe Health Center
03.2026 - 09.2026Read More
Customer Service Manager
Food Lion
01.2022 - 01.2025Read More
Shift Manager
Arby's
01.2021 - 01.2022Read More
Edgecombe Community College
Certified Nurse Aide from Nursing
Read More
Tarboro High School
High School Diploma
Read More