Jackson Van Doren
Sacramento,CA
Summary
Detail-oriented business administration graduate with experience in operations management, payroll administration, financial reporting, compliance coordination, and KPI tracking. Proven ability to streamline reporting processes, support cross-functional teams, and manage high-volume operational workflows in fast-paced environments. Strong analytical and communication skills with proficiency in Excel, Tableau, Power BI, and Salesforce.
Overview
3
3
years of professional experience
Work History
QA / Production Manager
Debt.Help
Gold River, CA
09.2023 - 04.2026
- Managed and monitored sales pipeline operations using daily status reports and customer service ticketing systems to track client progress, agent performance metrics, and monthly commission calculations.
- Processed bi-weekly payroll for up to 100 employees and independent contractors based on commissionable file activity.
- Maintained company financial ledgers and collaborated with the COO to assist with monthly profit and loss reporting.
- Developed and implemented a semi-weekly cash flow forecasting system that consistently maintained projections within a 5% variance.
- Coordinated with clients to secure contracts and supporting documentation required to resolve account holds, payment defaults, and compliance-related issues.
- Worked directly with partner debt settlement companies to ensure enrollment compliance and accurate client documentation.
- Communicated with sales representatives regarding problem accounts and provided guidance on resolving issues involving payment schedules, banking changes, and creditor adjustments.
- Analyzed phone system reports to allocate advertising cost-of-sale metrics and verify lead source performance for weekly invoicing.
- Tracked sales leadership KPIs and calculated basis points and commission payouts at the beginning of each month.
- Assisted with employee offboarding processes, including final commission reconciliation, payroll updates, and compensation summaries.
Education
Bachelor of Science - Business Administration (Focus in Accounting)
California State University, Chico
Chico, CA05-2023
Skills
- Microsoft Excel
- Power BI
- Financial Reporting
- Payroll Administration
- KPI Tracking & Reporting
- Cash Flow Forecasting
- Data Analysis
- CRM & Ticketing Systems
- Salesforce
Core Competencies
- Operations Management
- Compliance Coordination
- Customer Service & Retention
- Analytical Problem Solving
- Cross-Functional Communication
- Process Improvement
- Team Collaboration
Additional Strengths
- Experienced in handling escalated customer concerns and identifying solutions that improve retention and client satisfaction.
- Strong ability to present and communicate data in a clear, organized, and actionable format.
- Familiar with compliance-focused documentation review and client onboarding procedures.
Timeline
QA / Production Manager
Debt.Help
09.2023 - 04.2026
Bachelor of Science - Business Administration (Focus in Accounting)
California State University, Chico