Jackson Ward
Burleson
Summary
At City Market in Burleson, I excelled in customer service and efficiency, enhancing shopping experiences through meticulous stock management and empathetic customer interactions. My adeptness at handling transactions and mentoring staff, coupled with a strong work ethic and excellent time management skills, significantly contributed to store operations and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier/ Bagger/Grocery Stocker
City Market Burleson
06.2021 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Checked aisles for spills to complete quick clean-up.
- Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
- Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
- Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
- Consistently lifted materials weighing as much as 70 pounds.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Streamlined product restocking processes for increased efficiency and reduced time spent on tasks.
- Expedited the receiving process of new shipment arrivals through efficient unloading, sorting, and staging tasks.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Participated in seasonal resets, rearranging store layouts according to planograms for improved customer navigation experiences.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Safely and securely loaded items to prevent damage during transport.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
High School Diploma -
Centennial High School
Burleson, TX05-2022
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Product restocking
Timeline
Cashier/ Bagger/Grocery Stocker
City Market Burleson
06.2021 - Current
High School Diploma -
Centennial High School
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