Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Jackson Warner

Temecula,CA

Summary

Adaptable and technically skilled student with hands-on experience in customer service, team leadership, and systems troubleshooting. Known for exceptional time management, and a systems-thinking approach to problem-solving. Proven ability to lead teams, maintain complex entertainment systems, and thrive in fast-paced environments. Passionate about IT support, team leadership, and creating a memorable customer experience.

Overview

5
5
years of professional experience

Work History

Attraction Operation Team

Portals Entertainment Group
Temecula, CA
08.2024 - Current
  • Progressed through multiple roles
  • Delivered high-touch customer service in the Visitor Center, handling POS, guest inquiries, and general support
  • Maintained and troubleshot arcade, lighting, and laser tag systems, becoming the go-to tech resource
  • Coordinated large group events and ensured safety, cleanliness, and operational excellence
  • Supported team operations and assisted staff in system use and customer engagement

Senior Patrol Leader (Manager)

Boy Scouts of America
Temecula, CA
06.2020 - 01.2025
  • Directed operations for 40+ youth and served as Head Leader for 7+ management personnel
  • Scheduled and executed troop plans in alignment with national standards
  • Modeled leadership, integrity, and community engagement while pursuing Eagle Scout

Education

High School - undefined

Chaparral High School
06.2027

Medical Assisting Certificate - undefined

MSJC
06.2027

Skills

  • IT Troubleshooting & System Maintenance
  • Customer Service & Communication
  • Team Leadership & Event Management
  • Cybersecurity Fundamentals (NCL, CyberPatriot)
  • CPR & First Aid Certified

Activities

  • Cybersecurity Club: High rankings in national competitions
  • HOBY Youth Leadership: Selected to represent school of 4,000
  • Engineering Club: Robotics, circuitry, and software development
  • Volunteer: Feeding America
  • Track & Field: Shot Put & Discus

Timeline

Attraction Operation Team

Portals Entertainment Group
08.2024 - Current

Senior Patrol Leader (Manager)

Boy Scouts of America
06.2020 - 01.2025

High School - undefined

Chaparral High School

Medical Assisting Certificate - undefined

MSJC

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