Jackson Woods
Fort Walton Beach,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and accomplishing tasks. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.
Overview
8
8
years of professional experience
Work History
Customer Experience Specialist (firearms)
Army Air Force Exchange Service
Fort Hood, TX
01.2023 - 11.2024
- Customer service
- Pos Successfully start and complete legal firearms sales in accordance with federal and state law Adhere to ATF regulations and guidelines regarding firearms sales and ownership.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Experience Specialist
Army & Airforce Exchange Service
Colorado Springs
09.2022 - 01.2023
- Customer service
- Pos Successfully start and complete legal firearms sales in accordance with federal and state law Adhere to ATF regulations and guidelines regarding firearms sales and ownership. Maintain critical counts and inventory. Complete ATF firearms trace
- Ensured compliance with relevant regulations governing consumer protection rights.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Experience Associate
Army Air Force Exchange Service
Fort Carson, CO
08.2021 - 09.2022
- Customer Service, stocking, merchandising, cashier
- Suggested product enhancements based on customer feedback and market trends.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Created and maintained a positive work environment for customers and colleagues alike.
Sales Associate
DeJa Vu love boutique
Lansing, MI
11.2019 - 12.2020
- Customer service, stocking, merchandising and sales
- Recommended, selected and located merchandise based on customer desires.
- Upsold additional items based on customer interests and needs.
- Ticketed, arranged and displayed merchandise to promote sales.
Laborer/Sales Associate
Big Lots
Okemos, MI
09.2019 - 11.2019
- Sales, customer service, stocking, merchandising unloading trucks and furniture
- Worked with team members to ensure efficient workflow throughout the day.
Car Wash Operator/laborer
Army & Air Force Exchange
Anchorage, AK
05.2019 - 08.2019
- Car Wash/Stocker/Laborer
- Preserved exterior paint by carefully cleaning cars with proper techniques and solutions.
- Conducted regular maintenance checks on car wash machinery to ensure proper functioning during operations.
- Replenished supplies such as soap, towels, sponges, waxes when needed.
- Followed safety protocols at all times while operating power tools or other machinery used in the carwash process.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
Sales Associate
Hot Topic, Inc.
Okemos, MI
09.2016 - 11.2018
- Making sales, helping customers
- Recommended, selected and located merchandise based on customer desires.
- Upsold additional items based on customer interests and needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Game Master
Escape East Lansing
East Lansing, MI
09.2017 - 02.2018
- Interacting with customers, Technology operations
- Provided guidance and advice to customers regarding best practices while playing games.
- Assisted in the development of new game content and concepts.
- Analyzed customer feedback to improve user experience with games.
- Observed and listened to players in order to stay up to date on gameplay.
Education
High school diploma -
Okemos High School
Skills
- Upselling
- Sales
- Communication skills
- Customer service
- English
- Data entry
- Analysis skills
- Phone etiquette
- MIG welding (2 years)
- Fabrication (2 years)
- Order Processing
- Quality Control
- Direct Sales
- System Implementation
- Sales Transactions
- Product Recommendations
- Service Upselling
- Receiving Support
- Medical Terminology Knowledge
- Quality Assurance Controls
- Problem Resolution
- Store Maintenance
- Microsoft Office
- Computer Skills
- Calm Under Pressure
- Customer Retention Strategies
- Product Knowledge
- Customer Service Excellence
- Office Equipment Proficiency
- Product and Service Knowledge
- POS Systems and Ordering Platforms
- Shipping and Receiving Understanding
- In-Store Support
Timeline
Customer Experience Specialist (firearms)
Army Air Force Exchange Service
01.2023 - 11.2024
Customer Experience Specialist
Army & Airforce Exchange Service
09.2022 - 01.2023
Customer Experience Associate
Army Air Force Exchange Service
08.2021 - 09.2022
Sales Associate
DeJa Vu love boutique
11.2019 - 12.2020
Laborer/Sales Associate
Big Lots
09.2019 - 11.2019
Car Wash Operator/laborer
Army & Air Force Exchange
05.2019 - 08.2019
Game Master
Escape East Lansing
09.2017 - 02.2018
Sales Associate
Hot Topic, Inc.
09.2016 - 11.2018
High school diploma -
Okemos High School