Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
Languages
Timeline
Generic

Jackson Cordova Brooks

Pound Ridge,USA

Summary

Results-oriented senior manager with experience in managing financial reporting, budgeting, and compliance functions. Strong track record of commitment to executive leadership to improve commercial and operational efficiency.


Successfully led a high-impact project, recognized by BBVA headquarters in Spain for its innovative approach, which was implemented and expanded in all Peruvian branches.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Manager Talent Acquisition

Telepizza Franchise
Lima, Perú
04.2019 - 06.2021
  • Managed staffing processes including recruitment, interviewing, hiring, onboarding, and retention.
  • Developed strategic HR goals aligned with business initiatives to drive organizational success.
  • Designed consistent recruiting and training programs for employees to enhance workforce effectiveness.
  • Created and implemented a comprehensive HR policy manual, ensuring compliance with labor laws.
  • Utilized performance management tools to guide team development and provide constructive feedback.
  • Executed a diversity and inclusion strategy, increasing underrepresented minority hires by 35%.
  • Oversaw training programs for new staff members to facilitate smooth onboarding and integration.
  • Led a team of 10+ employees by establishing objectives, delegating tasks, and monitoring progress.

Talent Acquisition Recruiter

Telepizza Franchise
03.2018 - 03.2019
  • Collaborated with hiring managers to define roles and identify ideal candidates.
  • Developed targeted outreach strategies to attract qualified candidates through various channels.
  • Sourced, screened, and distributed resumes for open positions effectively.
  • Conducted initial phone screenings and provided actionable feedback to hiring managers.
  • Coordinated new hire enrollments with HR colleagues and crafted training plans for branches.
  • Assisted Head of HR in designing annual “Plan of Work Climate” and “Great Place to Work” application.
  • Streamlined recruitment process by implementing automated screening and video interviewing tools, reducing offer time by 35% while enhancing candidate quality by 25%.

Senior Manager Specialist

BBVA BANK - Banco Continental
Lima, Perú
06.2011 - 02.2018
  • Achieved expertise in financial products, including checking, savings, credit cards, and loans.
  • Promoted from specialist to lead role due to outstanding performance.
  • Led Digital Transformation Project, enhancing operational efficiency across several branches.
  • Trained employees in customer service, personal and commercial banking at a national level.
  • Developed comprehensive training materials on banking regulations for new staff.
  • Analyzed financial data to identify trends, driving improvements in services.
  • Facilitated workshops to advance strategic initiatives organization-wide.
  • Collaborated with IT to implement software solutions for client management.

Teller – Relationship Banker

BBVA Bank
Lima Perú
06.2010 - 05.2011
  • Processed customer transactions, including accounts servicing, loan payments, and check cashing.
  • Promoted bank products and services to enhance customer engagement.
  • Cultivated and maintained strong relationships with customers by providing tailored financial solutions.
  • Delivered exceptional customer service through a proactive, customer-first approach.
  • Engaged customers with open-ended questions to identify needs and recommend suitable products.
  • Ensured accuracy in transaction processing while balancing the cash drawer daily.
  • Assisted customers with inquiries regarding accounts and product offerings.
  • Resolved complaints swiftly to maintain positive customer experiences.

Education

Master's Degree - Management Human Resources

Cerem Business School - RJC University
Madrid
12-2019

Business Management -

San Ignacio De Loyola University
Lima, Perú
01.2011

Business Management -

San Ignacio De Loyola Institute
Lima, Perú
12-2009

Skills

  • Microsoft Office
  • Data analysis
  • Creativity and critical thinking
  • Adaptability and Fast Learner
  • Team Leadership
  • Teamwork and Communication
  • Sales and Customer Service Experience
  • Talent acquisition
  • Employee onboarding
  • Policy development
  • Training program design
  • Recruitment strategy
  • Strategic planning

Certification

  • Teachers College, Columbia University New York, 2024 Community Language Program ESL
  • Fordham University, New York, 2023 SHRM Human Resource Management
  • Boston University Boston, Massachusetts 2023 Certificate in Paralegal Studies

Languages

Fluent in Spanish, English and Italian

Volunteer Experience

Out & Equal Workplace Summit, Las Vegas, 2022-10

Languages

Spanish
Native/ Bilingual
English
Professional
Italian
Full Professional

Timeline

Senior Manager Talent Acquisition

Telepizza Franchise
04.2019 - 06.2021

Talent Acquisition Recruiter

Telepizza Franchise
03.2018 - 03.2019

Senior Manager Specialist

BBVA BANK - Banco Continental
06.2011 - 02.2018

Teller – Relationship Banker

BBVA Bank
06.2010 - 05.2011

Master's Degree - Management Human Resources

Cerem Business School - RJC University

Business Management -

San Ignacio De Loyola University

Business Management -

San Ignacio De Loyola Institute

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