Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
References
Affiliations
References
Timeline
Generic

Jacksone Joseph

Brockton,MA

Summary

On-Site Service Specialist with a proven track record in enhancing productivity and task efficiency. Expertise in customer service, technical troubleshooting, and inventory management, leading to improved client satisfaction and operational success.

Overview

23
23
years of professional experience

Work History

On Site Service Specialist

Ricoh USA
Boston, Massachusetts
02.2017 - Current
  • Managed on-site service requests, ensuring timely resolution of issues.
  • Coordinated equipment maintenance and scheduled repairs with service teams.
  • Troubleshot hardware and software issues, identifying root causes effectively.
  • Provided exceptional customer support through clear communication and problem-solving.
  • Cultivated strong customer relationships by delivering superior service.
  • Conducted preventative maintenance inspections regularly to enhance equipment performance.
  • Maintained accurate inventory records and ordered supplies as needed.
  • Ensured work areas remained clean, safe, and organized throughout service calls.

Administrative Support Specialist

General Electric Company
Avon, MA
12.2014 - 05.2015
  • Maintained confidential records in compliance with company policies and legal requirements.
  • Organized comprehensive filing systems for efficient document retrieval.
  • Performed general office duties including photocopying, faxing, and mail sorting.
  • Monitored and responded to emails promptly to facilitate communication.
  • Assisted management team with special projects to support operational goals.
  • Developed spreadsheets and scanned documents while ensuring a tidy reception area.
  • Executed accurate report faxing and maintained organized files for quick access.

File Clerk

The Law Office of Sheldon Eisenberger
New York, NY
11.2002 - 11.2012
  • Executed large-scale document management tasks, including copying, printing, faxing, scanning, and emailing.
  • Processed confidential data in compliance with legal regulations.
  • Performed electronic redaction and bates stamping using Adobe Acrobat.
  • Created and distributed CD/DVD data discs for discovery requests.
  • Converted electronic files into appropriate formats to enhance accessibility.
  • Resolved PC hardware issues and upgraded office technology in coordination with network administration.
  • Organized case files and client billing for efficient retrieval and filing.
  • Managed inventory of office supplies, ensuring timely restocking and distribution.

Education

Computer Applications, PC Repair

Miami-Dade Community College (MDCC)
Miami, FL

Some College (No Degree) - Java Programming

Massasoit Community College
Brockton, MA

Skills

  • Problem solving and prioritization
  • Workflow and cooperative work
  • Customer service and office support
  • Microsoft Office suite
  • Adobe Acrobat proficiency
  • Operating systems expertise
  • Internet navigation skills
  • Equipment and inventory management
  • Technical troubleshooting and installation
  • Documentation and data management

Accomplishments

Increased productivity by finding more efficient ways of performing tasks resulting in significant savings in time and money.

Hobbies and Interests

  • Freelance writing & editing
  • Exercise
  • Multimedia
  • Web design
  • Video editing

References

References and Supporting Documentation Furnished Upon Request

Affiliations

  • Multimedia design
  • Game development

References

References available upon request.

Timeline

On Site Service Specialist

Ricoh USA
02.2017 - Current

Administrative Support Specialist

General Electric Company
12.2014 - 05.2015

File Clerk

The Law Office of Sheldon Eisenberger
11.2002 - 11.2012

Computer Applications, PC Repair

Miami-Dade Community College (MDCC)

Some College (No Degree) - Java Programming

Massasoit Community College

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