Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jackson Shedwill

Villa Park,CA

Summary

Results-driven Global Program Administrator & Manager with a proven track record in global security program execution, customer engagement, and process optimization. Adept at managing high-profile accounts, leading cross functional teams, and streamlining workflows to enhance efficiency. Extensive experience with iControls, iTrac, and iCare, as well as global account management across APAC, EMEA, and LATAM. Passionate about driving strategic growth through data-driven decision-making, process improvements, and customer-focused solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Program Administrator & Manager

Convergint
La Palma, CA
02.2023 - Current
  • Manage global security accounts (GE Vernova, Pillsbury Law, Omnicom), acting as the single point of contact for all customer projects worldwide.
  • Lead daily & weekly customer calls, overseeing 30+ active projects, driving escalations, and ensuring SLA compliance.
  • Develop and present QBRs, providing strategic insights to key stakeholders and identifying account growth opportunities.
  • Optimize processes through playbook development, covering sales, project execution, billing, and service management.
  • Design and implement solutions for iControls (Smartsheet-based workspace), iTrac (device-level tracking), and iCare (service tracking), streamlining project management and service delivery.
  • Conducted iTrac and iControls training presentations, including two major rollouts for Sempra Energy.

Sales Lead

NLC Academy
Santa Ana, CA
02.2022 - 05.2022
  • Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques
  • Reported and tracked sales data for upper management to review
  • Designed a strategic campaign to target low income communities and sponsorship of local supermarkets to in promotion of the Affordable Connectivity Plan (ACP)
  • Effectively recruited and trained a team of 4-7 sales interns

Junior Manager Internship

Loantopia
Irvine, CA
05.2019 - 08.2019
  • Worked with CFO to prioritize and track quarterly projections
  • Utilized Excel to track current loans updating and recording feedback
  • Went to small claims court to help settle disputes with Paul Basurto

Project Management Intern

Obsidian Entertainment
Irvine, CA
05.2018 - 08.2018
  • Worked under the production manager, organizing and participating in meetings between narration, programming, graphic design, and writing teams
  • Organized and presented the summer checkpoint video for The Outer Worlds
  • Provided daily written reports on the state of the game

Capstone Thesis Project

UC Berkeley
Berkeley, CA
02.2020 - 06.2021
  • As a capstone assignment in the interdisciplinary studies program I completed my thesis: Global Waste Management Systems for E-waste and Plastic Waste "Looking Towards Circular Economies".
  • Completed literature review to asses all current research available
  • Targeted areas that were lacking between boundaries and obstacles to Circular Economy
  • Conducted extensive research into: global waste trade of e-waste and plastic waste, international legislation and regulations, as well as recent plastic bans
  • Used a comparative analysis from case studies in India, Austria, Brazil, and Canada
  • Identified barriers to the circular economy for e-waste and plastic waste for developed and developing regions.

Rugby Student Manager

Uc Berkeley
Berkeley, CA
08.2018 - 09.2021
  • Tracked and maintained team equipment inventory, collected, submitted and picked up meal orders, laundered players' uniforms and cleaned locker rooms with energy and enthusiasm.
  • Created and coordinated shifts and schedule for other student managers
  • Ordered and managed all new jerseys and equipment

Golf Instructor

Independent
Villa Park, CA
06.2015 - 07.2017
  • Gave 30 to 1 hour long private lessons
  • Focused on swing mechanics and mental psychology of golf

Education

Bachelor of Science - Interdisciplinary Studies

University of California, Berkeley
Berkeley, CA
05.2021

Skills

  • Sales Pitching
  • Market Strategy
  • Research
  • Public Speaking and Presentation Skills
  • Project & Program Management
  • Account Management
  • Process Optimization
  • Data Analysis

Certification

  • LEED Green Associate

Additional Information

  • Some of my biggest hobbies include playing basketball, backpacking, and golfing
  • I played basketball and golf for all four years in high school and still play regularly
  • I love to spend as much time outside in nature as possible, a backpacking trip or camping anywhere is one of my ideal vacations
  • I have a huge passion for music as well and have freestyle rapped since I was in third grade as well as producing music
  • I'm very competitive I love almost any game and competition

Timeline

Program Administrator & Manager

Convergint
02.2023 - Current

Sales Lead

NLC Academy
02.2022 - 05.2022

Capstone Thesis Project

UC Berkeley
02.2020 - 06.2021

Junior Manager Internship

Loantopia
05.2019 - 08.2019

Rugby Student Manager

Uc Berkeley
08.2018 - 09.2021

Project Management Intern

Obsidian Entertainment
05.2018 - 08.2018

Golf Instructor

Independent
06.2015 - 07.2017

Bachelor of Science - Interdisciplinary Studies

University of California, Berkeley

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