Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

JACKSON T. DOROTEO

Anchorage

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist/Cashier

Eastside Auto Shop
Anchorage
09.2025 - Current
  • Greeted guests warmly and ensured a positive first impression.
  • Managed phone inquiries and directed calls to appropriate departments.
  • Assisted guests with check-in and check-out procedures efficiently.
  • Addressed guest concerns promptly to enhance satisfaction levels.
  • Handled cash transactions and processed payments securely and accurately.
  • Answered phones, responded to inquiries, and took messages.

Restaurant Manager

Kassandra' Restaurant
Yigo
01.2008 - 12.2024
  • Managed daily restaurant operations and ensured smooth service flow.
  • Oversaw staff scheduling and maintained adequate labor resources.
  • Implemented training programs for new employees on service standards.
  • Coordinated inventory management and ordered supplies as needed.
  • Enforced health and safety regulations to maintain a clean environment.
  • Conducted performance evaluations and provided feedback to team members.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Assisted with kitchen preparation during peak times as needed.

Appliance Repair Technician

Ace Hardware
Agana
03.2003 - 12.2008
  • Assisted customers with appliance troubleshooting and basic repairs.
  • Learned proper safety procedures for handling tools and equipment.
  • Maintained cleanliness and organization in the repair area.
  • Supported technicians during appliance installations and repairs.
  • Documented service requests and customer interactions accurately.
  • Operated diagnostic tools to identify appliance issues effectively.
  • Participated in training sessions to improve repair skills and knowledge.

Import and Export Coordinator

J. D. Silverio Brokarage Corp.
Manila
01.1986 - 12.2002
  • Coordinated import and export documentation for shipments and compliance.
  • Assisted in tracking shipments using logistics management software.
  • Communicated with suppliers to resolve shipping discrepancies and delays.
  • Organized customs clearance processes for international shipments.
  • Supported inventory management by updating shipment records regularly.
  • Maintained accurate freight forwarding documents for all transactions.
  • Collaborated with team members to streamline shipping procedures.
  • Monitored shipping schedules to ensure timely delivery of goods.
  • Processed documents including bills of lading, invoices, and other import and export related paperwork.

Education

Bachelor of Science - Customs Administration

Philippine Maritime Institute
Manila Philippines
05-1992

Refrigiration And Aircondioning Technician -

Technological University
Manila Philippines
06-1982

High School Diploma -

Madyaas Institute
Aklan Philippines
03-1982

GED -

Ibao Elementary School
Aklan Philippines
03-1978

Skills

  • Guest relations
  • Payment processing
  • Reservation management
  • Call handling
  • Front desk operations
  • Customer service

Affiliations

  • Board of Director Aklan Association of Guam 2016-2024
  • Vice President Aklan Association of Guam 2016

Languages

English
Limited

Certification

Managers Certificate Food Safety

Technician Certificate

Timeline

Front Desk Receptionist/Cashier

Eastside Auto Shop
09.2025 - Current

Restaurant Manager

Kassandra' Restaurant
01.2008 - 12.2024

Appliance Repair Technician

Ace Hardware
03.2003 - 12.2008

Import and Export Coordinator

J. D. Silverio Brokarage Corp.
01.1986 - 12.2002

Bachelor of Science - Customs Administration

Philippine Maritime Institute

Refrigiration And Aircondioning Technician -

Technological University

High School Diploma -

Madyaas Institute

GED -

Ibao Elementary School

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