Jackson Willis
Houston
Summary
Assisted customers in identifying needs and selecting appropriate products. Supported problem-solving efforts to enhance customer satisfaction. Fostered positive relationships to encourage repeat business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Papa John's
- Current
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Listen attentively to caller needs to ensure a positive customer experience.
- Handle customers concerns or complaints and implement solutions.
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
- Sets up, decorates, and prepares serving and dining areas according to specific directions and layout plans established by the catering manager.
- Delivering food and product to customers
- Clean washes, peels, and cuts raw food items in preparation for cooking processes. Restocks clean equipment, utensils, and equipment to proper storage areas listing any damages and items to be replaced.
- Efficiently serve food and beverage per supervisor expectations to 50+ guests per event
Banquet Server/Catering Assistant
Jennifer Brittany’s Catering
09.2015 - Current
- Managed telephone inquiries, delivering exceptional service to customers and associates regarding product availability and order status.
- Facilitated attentive listening to caller needs, enhancing overall customer experience.
- Resolved customer concerns and complaints through effective solution implementation.
- Facilitated prompt resolution of customer complaints. Recognized by supervisor for effectively addressing issues during initial contact to prevent escalation.
- Excelled in service-oriented environments by fostering effective communication with customers from diverse backgrounds.
- Organized and executed decoration and preparation of serving and dining areas based on catering manager's layout plans.
- Executed timely delivery of food and products to customers, ensuring satisfaction.
- Prepared raw food items by cleaning, washing, peeling, and cutting to support cooking processes. Restocked clean utensils and equipment in designated storage areas while documenting any damages and items needing replacement.
- Executed food and beverage service operations in alignment with supervisor expectations for events hosting 50+ guests.
FedEx Package Handler
Fed Ex Ground
06.2023 - 03.2024
- Sorted and organized packages for efficient distribution within the warehouse.
- Operated material handling equipment to transport packages safely.
- Collaborated with team members to maintain workflow efficiency during peak hours.
- Adhered to safety protocols and guidelines to ensure a secure working environment.
- Assisted in training new employees on operational procedures and safety practices.
Education
No Degree - Welding
Arclab Welding School
Houston, TXDiploma - undefined
Cypress Springs High School
05.2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Welding techniques
- Welding symbols
- Pipe welding
Hobbies and Interests
Available for day, evening and weekend shifts
Accomplishments
- I’ve accomplished completing a 900 hour welding course at arclabs welding school while maintaining a job and working 40 hours a week
Certification
Highschool diploma and my welding certificate
Timeline
FedEx Package Handler
Fed Ex Ground
06.2023 - 03.2024
Banquet Server/Catering Assistant
Jennifer Brittany’s Catering
09.2015 - Current
Manager
Papa John's
- Current
Diploma - undefined
Cypress Springs High School
No Degree - Welding
Arclab Welding School