Jackwyn Perkins
Receptionist
Otsego,MI
Work Preference
Work Type
Part TimeFull TimeLocation Preference
On-SiteImportant To Me
Work-life balanceFlexible work hoursOverview
15
15
years of professional experience
Work History
Front Desk Receptionist
Bronson Family Practice
01.2005 - 01.2010
- First point of contact for clients and visitors providing exceptional customer support while managing the front desk operations. Ability to multitask and maintain a welcoming environment.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between medical staff and patients, ensuring clear information exchange.
- Maintained patient records with accuracy, adhering to confidentiality and data protection regulations.
- Resolved patient inquiries and concerns promptly, enhancing customer service experience significantly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Practice Support Assistant
Accession Borgess Family Practice
01.2003 - 01.2005
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Provided front-desk support, addressing patient inquiries and ensuring a welcoming environment.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed patient scheduling and appointment coordination to enhance workflow efficiency.
- Assisted with medical record management, maintaining accuracy and confidentiality of sensitive information.
- Managed filing system, entered data and completed other clerical tasks.
- Provided exceptional patient support, ensuring seamless communication between patients and healthcare providers.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive patient information.
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
IT Secretary
Perrigo Co.
01.1995 - 01.2003
- Implemented process improvements that enhanced workflow and reduced errors.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed sensitive and confidential information with discretion, upholding integrity.
- Managed communication between departments, facilitating information flow and enhancing collaboration.
- Developed and maintained filing systems, ensuring organized access to critical documents.
- Implemented office procedures that improved operational efficiency and reduced administrative errors.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
Certificate Of Completion - Classes On Their Computer Systems, Also Taught Microsoft Word, Excel, Access, PowerPoint, And Outlook
Some business classes -
High School Diploma -
Skills
- Attention to Detail, Communication, Flexibility, Management, Organization, Problem-solving, Project management
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Oral and writing communication
- Filing
- Administrative support
- Confidentiality handling
- Skilled in [software]
- Meeting scheduling
- Multi-line telephone systems
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Timeline
Front Desk Receptionist - Bronson Family Practice
01.2005 - 01.2010
Practice Support Assistant - Accession Borgess Family Practice
01.2003 - 01.2005
IT Secretary - Perrigo Co.
01.1995 - 01.2003
Perrigo - Certificate Of Completion , Classes On Their Computer Systems, Also Taught Microsoft Word, Excel, Access, PowerPoint, And Outlook
Montcalm Community College - Some business classes,
Greenville High School - High School Diploma,