Veronica Arvizu
Albuquerque
Summary
Detail-oriented professional with a strong focus on quality control and routine inspections. Proven ability to manage workloads and enhance safety protocols to drive operational excellence.
Dedicated customer service representative with experience in resolving inquiries and enhancing client satisfaction. Skilled in relationship building and effective communication, contributing to improved service experiences and loyalty.
Adaptable technician with a solid background in equipment maintenance and team training. Expertise in multitasking and organization, ensuring compliance with industry regulations and promoting safety standards.
Overview
5
5
years of professional experience
Work History
Tech 2
Vitality
06.2023 - Current
- Operated and maintained diagnostic equipment to ensure accurate assessments.
- Collaborated with team members to troubleshoot technical issues efficiently.
- Assisted in implementing safety protocols to enhance workplace safety standards.
- Conducted regular inspections and preventative maintenance on equipment.
- Maintained accurate inventory records and ensured compliance with industry regulations.
- Assisted in organizing workshops to promote community awareness of herbal medicine practices.
- Evaluated client feedback to refine product offerings and improve customer satisfaction.
- Grew and produced herbal remedies for patient use such as peppermint, thyme and lavender.
CSO Representative
Starbright Cleaners
06.2021 - 06.2023
- Managed customer service inquiries, resolving issues efficiently and enhancing client satisfaction.
- Maintained accurate records of transactions and service requests to ensure seamless operations.
- Analyzed customer feedback to inform strategic decisions aimed at improving overall service experience.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed high volume of calls while maintaining professionalism and service quality.
- Conducted follow-up communications to ensure customer satisfaction and foster long-term relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Reacted calmly during times of highly stressed or emergency situations.
Education
GED -
CNM
Albuquerque, NMSkills
- Attention to detail
- Heavy lifting
- Workload management
- Routine Inspections
- Deadline oriented
- Team Training
- Relationship building
- Product Inspections
- Extensive organizational skills
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Quality control
- Documentation and reporting
- Work Planning and Prioritization
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Tech 2
Vitality
06.2023 - Current
CSO Representative
Starbright Cleaners
06.2021 - 06.2023
GED -
CNM