Jacky Pierre
Orlando,FL
Summary
Dynamic customer service professional with experience at SeaWorld, excelling in ride operations and safety monitoring. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in emergency evacuation procedures and cash handling, consistently ensuring compliance with safety standards while maintaining high satisfaction levels.
Overview
3
3
years of professional experience
Work History
Ride Operator
SeaWorld
Orlando
01.2025 - Current
- Operated amusement rides, ensuring guest safety and adherence to operational guidelines.
- Monitored ride equipment for proper functioning, reporting issues promptly to supervisors.
- Assisted guests during boarding and disembarking, providing clear instructions and support.
- Conducted routine safety checks before ride operations, maintaining compliance with safety standards.
- Engaged with guests to enhance their experience, addressing questions and concerns effectively.
Customer Service Representative
Publix
02.2024 - 01.2025
- Assisted customers with inquiries, providing accurate information and maintaining high satisfaction levels.
- Resolved customer complaints efficiently, implementing solutions to enhance service quality.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Educated customers on promotions and product offerings, boosting engagement and sales opportunities.
- Maintained clean and organized work areas, ensuring compliance with safety standards and company policies.
Sales Associate
Cutco
Orlando, FL
02.2024 - 10.2024
- Assisted customers in selecting appropriate kitchen products to meet their needs.
- Demonstrated product features and benefits to enhance customer understanding and engagement.
- Maintained inventory accuracy by tracking stock levels and reporting discrepancies promptly.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Developed product knowledge through training sessions, enhancing sales effectiveness.
Crew Member
AMC Theatres
Orlando, FL
12.2022 - 01.2024
- Provided exceptional customer service by assisting patrons with inquiries and resolving issues promptly.
- Operated cash register efficiently, handling transactions accurately and ensuring compliance with cash handling procedures.
- Maintained cleanliness of theater facilities, ensuring a welcoming environment for guests before and after screenings.
- Assisted in preparing and serving concessions, adhering to food safety standards and enhancing guest satisfaction.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FLSkills
- Customer service
- Equipment operation
- Safety monitoring
- Emergency evacuation procedures
- Ride operations
- Operations monitoring
- First aid training
- Team Training
- Operation and control
- Customer assistance
- Flexible schedule
- Ride loading and unloading
- Cash handling
- Customer service expertise
- Ride control operation
- Teamwork
- Attention to detail
- Multitasking
Timeline
Ride Operator
SeaWorld
01.2025 - Current
Customer Service Representative
Publix
02.2024 - 01.2025
Sales Associate
Cutco
02.2024 - 10.2024
Crew Member
AMC Theatres
12.2022 - 01.2024
Associate of Arts - Business Administration And Management
Valencia College