Jacky Rodriguez
West Springfield,MA
Summary
Knowledgeable professional offering proven team building and program oversight abilities developed several-year progressive career in education. Practiced at coordinating facility space, resources and staff to efficiently meet dynamic demands. Well-organized, proactive and tactful in working with individuals of all backgrounds.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Early Childhood Program Director
US Taekwondo Center
Agawam, MA
05.2022 - 07.2024
- Organized professional development opportunities for staff members to enhance their knowledge of child development principles.
- Served as a mentor for new teachers by providing guidance on classroom management strategies.
- Developed policies, procedures, and program goals in accordance with state regulations.
- Developed a comprehensive assessment system which tracked each student's academic progress over time.
- Monitored daily operations of the early childhood program including staffing schedules, budgeting, and record keeping.
- Conducted monthly meetings with teachers to discuss curriculum, safety concerns, and other issues.
- Organized fundraisers throughout the year to generate additional revenue for the program.
- Reviewed applications from prospective families interested in enrolling their children in the program.
- Monitored student progress through assessments and evaluations.
- Resolved conflicts between students and staff using appropriate problem solving techniques.
- Created an environment that fosters positive relationships between parents, children, staff members, and volunteers.
- Assessed and evaluated staff performance to ensure quality care for children.
- Provided guidance and support to teachers on best practices for classroom management and instruction.
- Attended workshops and seminars related to early childhood education trends and best practices.
- Maintained accurate records of children's health screenings, immunizations and developmental progress.
- Facilitated parent-teacher conferences as needed to address individual student needs.
- Ensured compliance with local, state and federal laws related to childcare programs.
- Utilized data analysis tools such as Excel spreadsheets and SPSS software for research purposes.
- Coordinated field trips to enhance learning experiences outside of the classroom setting.
- Collaborated with community organizations to provide resources for families enrolled in the program.
- Oversaw daily activities and programs to educate and socialize participants.
- Created and updated records to document employee and participant information.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Hired, mentored and monitored qualified childcare staff.
- Managed school's social media accounts to promote positive image to area families.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Communicated with parents and fostered strong professional relationships.
- Launched marketing campaigns and events to attract community members and increase enrollment.
Video/ Internet/Phone Repair Technician
Comcast
Enfield, CT
04.2016 - 12.2018
- Attended training sessions related to product updates or changes in industry standards whenever applicable.
- Diagnosed and repaired hardware issues on various types of mobile phones, tablets, and other electronic devices.
- Utilized specialized diagnostic tools such as oscilloscopes and multimeters, when required by certain repairs.
- Repaired damaged housings or replaced them with new ones as necessary.
- Performed system updates and installed new software applications as needed.
- Collaborated with colleagues in order to troubleshoot complex cases involving multiple components or systems.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ordered replacement parts from authorized suppliers when necessary.
- Educated customers about available services and warranties associated with their devices.
- Provided technical advice to customers regarding device maintenance and usage.
Cashier
Walmart
Springfield, MA
10.2005 - 06.2007
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Production Technician
UniFirst
Indian Orchard, Massachusetts
09.1998 - 05.2001
- Assisted in the set-up and operation of production equipment.
- Identified potential areas of improvement within existing processes and recommended solutions accordingly.
- Adjusted machine settings to complete tasks accurately according to specifications.
- Conducted routine maintenance on production machinery and equipment.
- Inspected raw material supplies upon arrival at the facility for conformance with requirements.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Worked closely with management staff in developing strategies for improving productivity levels.
- Collaborated with other departments to ensure timely completion of projects.
- Verified accuracy of finished goods prior to shipment from the facility.
- Trained new personnel in operating procedures for various pieces of production equipment.
- Monitored production processes, identified problems, and took corrective action when necessary.
- Ensured that all materials used met required standards before use in production operations.
- Performed quality control checks on products to ensure compliance with standards.
- Reviewed documents such as blueprints, drawings, schematics, instructions for accuracy.
- Recorded daily production data into an electronic database system for tracking purposes.
Education
Associate of Science - Education Administration
Holyoke Community College
Holyoke, MASome College (No Degree) - Administration of Early Childhood Education
Penn Foster College
Scottsdale, AZSome College (No Degree) - Child Growth And Development
Holyoke Community College
Holyoke, MASkills
- Parent Communication
- Staff Management
- Child Safety
- Early Childhood Education
- Special Needs Support
- Budget Administration
- Curriculum Planning
- Administrative Functions
- Staff hiring
- Multitasking
- Attention to Detail
- Teamwork and Collaboration
Websites
Affiliations
Faithful church member
Taekwondo high green belt
Personal Chef
Certification
- CPR Certification 2024
- Potential Provider training for GSA Per EEC Certificate 2024
- Strong Start PPT GSA Part 1 EN Per EEC Certificate 2024
- Strong Start PPT GSA Part 2 EN Per EEC Certificate 2024
- Professional Qualifications Registration Confirmation 2024
- Early ChildhoodWebinars.com In the heat of the moment : Strategies for De-escalating Children's Challenging Behaviors 2024
- Strong Start Health and Safety 101 Certificate 2024
- Strong Start Intro to Curriculum Planning Certificate 2023
- Strong Start PPT FCC Part 1 EN 2024
- Strong Start PPT FCC Part 2 EN 2024
- Strong Start Children with Sensory Processing Differences 2024
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Early Childhood Program Director
US Taekwondo Center
05.2022 - 07.2024
Video/ Internet/Phone Repair Technician
Comcast
04.2016 - 12.2018
Cashier
Walmart
10.2005 - 06.2007
Production Technician
UniFirst
09.1998 - 05.2001
Associate of Science - Education Administration
Holyoke Community College
Some College (No Degree) - Administration of Early Childhood Education
Penn Foster College
Some College (No Degree) - Child Growth And Development
Holyoke Community College
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