Jacky Whitehead
Sun Prairie
Summary
Dynamic Customer Service Manager with a proven track record at Pick N Save, excelling in employee training and performance evaluation. Skilled in conflict resolution and team leadership, I drive client retention through innovative solutions and data analysis, consistently enhancing service quality and operational efficiency.
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Pick N Save
Deforest
04.2024 - Current
- Explained benefits, features, and recommendations to maximize client retention.
- Evaluated employee job performance and motivated staff to improve productivity.
- Led team engagement to assist cross-functional departments and achieve goals.
- Reviewed accounts for payments received or approved credit arrangements.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Representative
Metro Market
Sun Prairie
01.2023 - 04.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Manages staff to perform front end service.
- Handles customer issues in a timely manner.
- Performs bookkeeping services.
Receptionist
FilterPro
East Lynne
01.2017 - 12.2017
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Shipping and Receiving Associate
Sioux Chief Manufacturing Company
Peculiar
01.2016 - 12.2017
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Certified Nursing Assistant
ABC Mental Health
Harrisonville
01.2009 - 12.2009
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Customer Service Representative
Time Warner Cable
Kansas City
01.2006 - 12.2007
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Customer Service Representative
T-Mobile
Lenexa
01.2005 - 12.2005
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Medical Data Entry Clerk
Quintiles
Kansas City
01.2004 - 12.2004
- Coded and processed applications into required electronic formats.
- Checked for accuracy by verifying data and records.
- Compared transcribed data with source document to detect and correct errors.
- Conducted audits of existing data entry processes.
- Created spreadsheets for more efficient recordkeeping.
Education
Associate of Science - Healthcare Administration
University of Phoenix
Tempe, AZ10.2011
Skills
- Customer service
- Employee training
- Performance evaluation
- Conflict resolution
- Team leadership
- Data analysis
Timeline
Customer Service Manager
Pick N Save
04.2024 - Current
Customer Service Representative
Metro Market
01.2023 - 04.2024
Receptionist
FilterPro
01.2017 - 12.2017
Shipping and Receiving Associate
Sioux Chief Manufacturing Company
01.2016 - 12.2017
Certified Nursing Assistant
ABC Mental Health
01.2009 - 12.2009
Customer Service Representative
Time Warner Cable
01.2006 - 12.2007
Customer Service Representative
T-Mobile
01.2005 - 12.2005
Medical Data Entry Clerk
Quintiles
01.2004 - 12.2004
Associate of Science - Healthcare Administration
University of Phoenix
Similar Profiles
Ayshia TilleryAyshia Tillery
Cashier at Pick N SaveCashier at Pick N Save
Jadin SpicerJadin Spicer
Grocery Stocker at Pick N SaveGrocery Stocker at Pick N Save
Landon HatchLandon Hatch
Courtesy clerk at Pick N SaveCourtesy clerk at Pick N Save
Reva DavisReva Davis
Dairy Lead at Pick N SaveDairy Lead at Pick N Save
Diane CornettDiane Cornett
Missionary With Youth With a Mission at Youth With a MissionMissionary With Youth With a Mission at Youth With a Mission