JACKYLYN HICKEY
Syracuse,NY
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Tru By Hilton
08.2023 - Current
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Trained new team members on company procedures, customer service and issue resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Bank Teller Intern
M & T Bank
10.2023 - 01.2024
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Promoted a positive work environment by offering assistance to fellow interns when needed, fostering teamwork within the bank branch.
- Assisted in reducing wait times for customers through effective queue management and timely service.
Auditor
Alco
11.2022 - 08.2023
- Prepared working papers, reports and supporting documentation for audit findings.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Interviewed auditees to gather data needed to conduct audits.
- Identified legal tax savings and recommended ways to improve profits.
Teller
M & T
10.2021 - 05.2023
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Educated customers on use of banking website and mobile apps.
Ware House Stocking
PaperWorks
01.2021 - 05.2022
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
- Assisted in training new Stocking Associates, sharing best practices and relevant experience.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Recorded daily activities for inventory control.
Key Holder Supervisor
Tjmaxx
11.2015 - 08.2021
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Counted out cash drawers and balanced totals.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Opened inventory boxes and restocked shelves.
- Managed store personnel by delegating tasks and supervising daily operations.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma -
Tinajero High School
Philippines04.2026
Skills
- CRM Software
- Telephone Etiquette
- Cash Handling
- Proficient in [Software]
- Scheduling appointments
- Basic Math
- Greeting and Seating Clients
- Meeting Support
Timeline
Bank Teller Intern
M & T Bank
10.2023 - 01.2024
Front Desk Receptionist
Tru By Hilton
08.2023 - Current
Auditor
Alco
11.2022 - 08.2023
Teller
M & T
10.2021 - 05.2023
Ware House Stocking
PaperWorks
01.2021 - 05.2022
Key Holder Supervisor
Tjmaxx
11.2015 - 08.2021
High School Diploma -
Tinajero High School