Summary
Overview
Work History
Education
Skills
Timeline
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Jaclin Boyd

Hunt,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

M&T Bank
Hunt, NY
07.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.

Collections Agent

Coast Professional Inc.
Geneseo, NY
08.2018 - 04.2020
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Conducted skip-tracing activities to locate delinquent customers.

Collections Agent

revcrest inc
Warsaw, NY
07.2016 - 08.2018
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Conducted skip-tracing activities to locate delinquent customers.

Education

High School Diploma -

Fillmore Central School
Fillmore, NY
06-2005

Skills

  • Complaint resolution
  • Data Entry
  • Paperwork Processing
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Account updating

Timeline

Customer Service Representative

M&T Bank
07.2022 - Current

Collections Agent

Coast Professional Inc.
08.2018 - 04.2020

Collections Agent

revcrest inc
07.2016 - 08.2018

High School Diploma -

Fillmore Central School

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Jaclin Boyd