- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Jaclyn Aiello
Grosse Pointe Woods
Summary
Professional Contact Center Leader with strong focus on team collaboration and achieving results. Skilled in managing customer inquiries, streamlining processes, and implementing strategies to enhance service quality. Known for reliability and adaptability in work environments with a focus on pivoting to meet the current business need. Proven ability to lead teams effectively and drive performance improvements.
Overview
17
17
years of professional experience
Work History
Contact Center Lead
Datavant
08.2018 - Current
- Conducted regular skill gap assessments for staff development purposes, creating tailored training plans that addressed individual needs effectively.
- Focused employee engagement initiatives such as employee Recognition and team-building activities.
- Optimized workforce focus to accommodate fluctuations in project priorities while maintaining high service level standards.
- Created goals, encouraged timely progression of performance and recognized and rewarded successful performance.
- Managed team performance for increased efficiency and improved service quality through regular coaching sessions.
Head of Food Prep
MidiCi The Neapolitan Pizza
01.2018 - 07.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Managed food stock and completed weekly orders
Manager
Circle K
02.2010 - 06.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Defined clear targets and objectives and communicated to other team members.
Cashier
Wendys
08.2008 - 04.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Education
High School Diploma -
Hazel Park High School
Hazel Park, MI06-2007
Skills
- Exceptional communication
- Call center experience
- Coaching and mentoring
- Workforce management
- Customer service
- Problem-solving skills
- Time management
- Multitasking Abilities
- Calm and professional under pressure
- Computer skills
Interests
Timeline
Contact Center Lead
Datavant
08.2018 - Current
Head of Food Prep
MidiCi The Neapolitan Pizza
01.2018 - 07.2018
Manager
Circle K
02.2010 - 06.2017
Cashier
Wendys
08.2008 - 04.2009
High School Diploma -
Hazel Park High School
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