Jaclyn Alvarado
Robstown,TX
Summary
Accomplished Office Manager with a proven track record at Sabal Dental, adept in operations management and compliance monitoring. Expert in cultivating team morale and boosting employee retention through effective communication and leadership. Skilled in staff management and administrative support, ensuring streamlined office operations and high-quality customer service.
Overview
13
13
years of professional experience
Work History
Office Manager
Sabal Dental
01.2019 - Current
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Verify and review multiple insurance PPO and Medicare supplemental plans for patients.
- Manage compliance to keep organization operating within legal and regulatory guidelines.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Open and close location to uphold successful operations strategies and maximize business success.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Define clear targets and objectives and communicate to other team members.
- Manage and monitor multiple Doctor schedules.
- Coordinate treatment plans and maintain high case acceptance with proper education and explanation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Office Manager
Gentle Dental Spa
01.2017 - 01.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Clinical Coordinator
Ocean Dental
03.2011 - 01.2017
- Implemented new policies and educated staff on changes.
- Supervised and managed daily activities of clinical team consisting of multiple dentists and dental assistants.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Presented feedback on current and new procedures at weekly clinical meetings.
- Built strong relationships with patients and families for optimized care satisfaction.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Communicated with patients, ensuring that their information was kept private.
- Collaborated with office manager to maintain daily operations.
- Discussed medical histories with patients in effort to provide most effective advice.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Ordered all clinical supplies and kept check on inventory levels.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Bachelor of Science - Healthcare
Delmar College
Corpus Christi2027
Skills
- Staff Management
- Operations Management
- Compliance Monitoring
- Office Management
- Employee Supervision
- Data Entry
- Supply Management
- Administrative Support
- Customer Service
- Staff hiring
- Excellent multi-tasking ability
- Credit and collections
- Scheduling Coordination
- Clear oral/written communication
- Clerical Support
- Office Administration
- Excellent interpersonal skills
Timeline
Office Manager
Sabal Dental
01.2019 - Current
Office Manager
Gentle Dental Spa
01.2017 - 01.2019
Clinical Coordinator
Ocean Dental
03.2011 - 01.2017
Bachelor of Science - Healthcare
Delmar College
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