Jaclyn Arterberry
Summary
Dynamic Patient Access Representative with a proven track record at Conifer Healthcare Solutions, excelling in HIPAA compliance and insurance verification. Demonstrated strong empathy and effective multitasking skills, enhancing patient experiences and streamlining registration processes. Committed to delivering exceptional customer service while maintaining confidentiality and accuracy in all interactions.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Conifer Healthcare Solutions
08.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Deli Manager
Central Co-op
06.2022 - 08.2023
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set schedules for 8 staff by planning and designating shifts and hours.
Customer Service Representative
Fanuiel Health Services
03.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
No Degree - Computer Information Systems
Epic Training
Tacoma, WA/ST Joseph Medical Center08-2023
Associate of Arts - Sales And Marketing
College of Alameda
Alameda, CA06-1983
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Money handling
- Insurance billing
10 speech award with Toastmasters international
In Toastmasters International, a "10-speech award" refers to the 10-speech award ribbon which is a ribbon awarded to members who have completed 10 speeches in the Toastmasters program.
It signifies a significant milestone in a member's journey of developing their communication and leadership skills.
Members earn the ribbon by successfully completing 10 speeches, a key part of the Toastmasters educational program.
Timeline
Patient Access Representative
Conifer Healthcare Solutions
08.2023 - Current
Deli Manager
Central Co-op
06.2022 - 08.2023
Customer Service Representative
Fanuiel Health Services
03.2019 - 05.2022
No Degree - Computer Information Systems
Epic Training
Associate of Arts - Sales And Marketing
College of Alameda
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