Jaclyn Asbra
Rancho Cordova,CA
Summary
Committed and hardworking individual with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Cashier
Lowes Hardware
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Senior Sales Ambassador
Clear
10.2021 - 11.2022
- Developed strong client relationships for increased repeat business and referrals.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional after-sales support to clients, addressing concerns promptly and maintaining long-term relationships built on trust.
- Boosted sales revenue by implementing innovative strategies and creating effective marketing materials.
- Monitored sales team performance and provided constructive feedback.
Assistant Manager
Kids Footlocker
02.2020 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Cashier
Sears
02.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Science - Administration of Justice
Sacramento State
Sacramento, CA12.2024
Associate of Science - Administration of Justice
Skyline College
San Bruno, CA08.2023
Skills
- Customer Service
- Work Ethics and Integrity
- Patience and Empathy
- Time management skills
- Money Handling
- Written and verbal communication
- Organizational abilities
- ID Verification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Cashier
Lowes Hardware
06.2023 - Current
Senior Sales Ambassador
Clear
10.2021 - 11.2022
Assistant Manager
Kids Footlocker
02.2020 - 10.2021
Cashier
Sears
02.2019 - 07.2019
Associate of Science - Administration of Justice
Sacramento State
Associate of Science - Administration of Justice
Skyline College