Jaclyn Barrett
Calabash,NC
Summary
Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
PSS
08.2023 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
- Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
Operations Analyst
PSS
11.2020 - 08.2023
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Supported supervisor and associated team members to maintain system functionality.
- Enhanced customer satisfaction, analyzing and addressing root causes of complaints.
- Created custom reports and visualizations to support decision-making processes.
Key Holder Supervisor
Bad Daddy's Burger Bar
01.2017 - 10.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
Charlotte, NC12-2016
Skills
- Problem-solving
- MS office
- Decision-making
- Workflow optimization
- Inventory management
- Customer service
- Data evaluation
- Customer relations specialist
- Team leadership
- Process improvements
Timeline
Operations Manager
PSS
08.2023 - Current
Operations Analyst
PSS
11.2020 - 08.2023
Key Holder Supervisor
Bad Daddy's Burger Bar
01.2017 - 10.2020
Bachelor of Science - Hospitality Management
Johnson & Wales University
Similar Profiles
Ronny HollandRonny Holland
Quality Control Lead Supervisor at PSSQuality Control Lead Supervisor at PSS
Michael LaraMichael Lara
Pipe General Foreman at PSSPipe General Foreman at PSS
Valoria HarrisValoria Harris
Operations Manager (Senior) at PSSOperations Manager (Senior) at PSS