Ja'clyn Barrow

• Delivered high-quality support to a portfolio of donors, consistently resolving 95% of inquiries within a 24-hour response time, resulting in a 20% increase in donor retention.
• Collaborated cross-functionally with tech and product teams to identify and escalate platform bugs, improving overall user experience by 10%.
• Proactively managed recurring donations and refunds, leading to a 15% reduction in donor cancellations.
• Processed over 200+ support tickets weekly, consistently meeting KPIs and maintaining quality support standards.

• Owned a portfolio of healthcare providers, leading to a 30% reduction in inquiries by streamlining enrollment processes and improving operational support.

• Increased provider engagement by 25% through consultative solutions, ensuring full adoption of digital tools and platforms.

• Partnered with cross-functional teams to enhance provider support, improving response time by 20% and boosting provider satisfaction.

• Managed escalated client issues, reducing churn risk by identifying pain points and proactively implementing solutions.

• Increased member satisfaction by 20% through timely resolutions of complex inquiries and proactive communication.

• Collaborated with marketing and product teams to create member engagement strategies, leading to a 10% improvement in service usage.

• Leveraged CRM systems to track member data and provide actionable insights to stakeholders, optimizing service delivery.

• Led a team of 8, increasing productivity by 85% through targeted coaching and performance management.

• Improved customer issue resolution rates by 10%, contributing to an average satisfaction score of 94%.

• Developed client success playbooks that streamlined the support process, enhancing overall team efficiency.

• Developed consultative approaches to support customers, achieving over 90% satisfaction by proactively addressing their needs.

• Generated and converted leads into new customers, increasing revenue growth by 20% within six months.

• Identified customer trends and provided actionable feedback, leading to product enhancements and improved client experiences.

• Processed high volumes of customer orders with 100% accuracy, meeting tight deadlines in a fast-paced environment.

• Achieved a 98% accuracy rate in order fulfillment, contributing to a 95% customer satisfaction rating.