Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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JACLYN BARRY

Arlington,TX

Summary

Experienced IT professional, dedicated to advancing in the industry by acquiring additional CompTIA, Microsoft, and Cisco certifications through an accredited training program. Proven success working in high-volume, help desk and technical call centers. Eager to apply technical skills and customer service abilities to the IT industry.

Overview

14
14
years of professional experience

Work History

Support Specialist

Waterlogic
01.2023 - Current
  • Identify customer needs and provide personalized service to ensure meaningful outcomes
  • Handling high volume of client support tickets and phone calls
  • Research information using multiple systems and technologies
  • Document customer inquiries and associated actions
  • Provides technical support and troubleshooting assistance to end users via telephone on a variety of issues pertaining to billing and accounting on corporate accounts
  • Identifies, researches, and resolves technical problems
  • Responded to telephone calls, emails, and personnel requests
  • Relies on instructions and pre-established guidelines to perform job functions
  • May involve use of problem management databases and help desk system

Office Manager

First American Metal Corporation
01.2019 - 12.2022
  • Created and maintained several databases pertaining to sales and transportation of goods
  • Verified all received/shipped materials and their weights to ensure consistencies and proper billing
  • Processed paperwork, scanned financial documents, ordered office supplies, and tracked invoices
  • Ensured training and OSHA safety protocols were observed and adhered to through trainings
  • Handled all incoming calls in high volume office environment
  • Maintained schedule for office, COO, Director of Sales and handled all expense reports and travel documentation.

Marketing Manager

Goode Company
09.2014 - 12.2018
  • Handle all social media marketing for the Goode Co
  • Events Team
  • Implemented new strategy for organic social media automation which resulted in rapid growth in followers and engagement
  • Coordinate event logistics, including registration and attendee tracking and pre- and post-event evaluations
  • Weekly, monthly and quarterly local outreach to key accounts, hotels and prospects
  • Act as Goode Company liaison at offsite networking events
  • Monitor Local Store Marketing and promotions
  • Act as liaison from Event & Marketing department to ensure store is in line with corporate identity and implement any marketing materials as needed.

Office Manager

Weddings
05.2012 - 08.2014
  • Houston
  • Quickly promoted from Sales Administrator to Sales Manager overseeing a highly lucrative advertising sales team of 5.

Department Supervisor

Inmotion Hosting
03.2009 - 05.2012
  • Worked with on-site web development team to create customized billing interface with a customer facing side, dramatically increasing sales and decreasing average call volume
  • Handled escalation calls from dissatisfied customers to troubleshoot and resolve their issues
  • Provided technical assistance to customers by phone, chat, and helpdesk for DNS issues, domain registration and renewal inquiries, web design portal questions, Wordpress related issues, etc
  • Suggested Cloud and hosting solutions adapted to the customer’s needs

Education

IT Security Administrator - Information Technology

MyComputerCareer.com
Raleigh, NC
08.2023

Skills

  • Object component-oriented software
  • System-level electrical design and integration
  • Design process tool methodology
  • Power systems
  • Technical Support
  • Wiring schematics
  • Virus and Malware Prevention
  • Security Best Practices
  • Desktop and Laptop Installations
  • Change management
  • Computer imaging
  • Help desk support
  • Web Security
  • Hardware and software installation
  • Peripheral repair
  • Install Microsoft Server 2019
  • Voice and Data Service Migration
  • Training Material Development
  • Software Release and Rollout
  • Resolve Technical Problems
  • Defect Analysis and Resolution
  • Access Management Software
  • Collaborative Team Player
  • Distribution Logistics
  • Hardware and Software Configuration
  • Application Installation
  • Desktop Partitioning Software
  • Organizational Skills
  • Social Skills
  • Service Desk Team Management
  • Customer Communication and Empathy
  • Workforce Planning
  • Tracking and Documentation
  • Compiling Data
  • IT Ticket Documentation
  • Troubleshooting and Diagnostics
  • Recordkeeping Skills
  • Troubleshooting Network Issues
  • Technical Operations Optimization
  • System Performance Assessments
  • Hardware and Software Repair
  • Feature Activation
  • Employee Computer Support
  • Software Evaluation
  • Debugging
  • Support End-Users
  • Artificial Intelligence
  • UNIX Shell Scripting
  • Analytical and Methodical
  • Creative Issue Resolution
  • Microsoft Certification
  • Issue and Resolution Tracking
  • Technical Background
  • Activity Planning
  • Reading Comprehension
  • Helpdesk Operations
  • Computer System Diagnostics Software
  • Microsoft Windows and Office
  • Component Replacements

Accomplishments

  • Increased sales by 35% through business development and productive lead generation
  • Spearheaded project of a CRM software provider change, overseeing the tasks of the migration team to ensure that records were accurately transferred, and client information was treated with confidentiality
  • Met regularly with cross-functional teams to ensure proper procedures and protocols were followed that production was continuously improving, and that all forecasted goals were being met
  • Attended numerous industry events; frequently met with partners for magazine distribution.

Timeline

Support Specialist

Waterlogic
01.2023 - Current

Office Manager

First American Metal Corporation
01.2019 - 12.2022

Marketing Manager

Goode Company
09.2014 - 12.2018

Office Manager

Weddings
05.2012 - 08.2014

Department Supervisor

Inmotion Hosting
03.2009 - 05.2012

IT Security Administrator - Information Technology

MyComputerCareer.com

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