Jaclyn Bean
Woodstock,ME
Overview
30
30
years of professional experience
Work History
School Bus Monitor/Transportation
ED Tech I
09.2018 - 02.2024
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Ensured timely pick-up and drop-off of students by effectively communicating with van driver regarding route changes or adjustments.
- Worked with training new van driver, van aide, and parents to meet specialized needs of passenger with Epilepsy that was non-verbal.
- Enforced Maine safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Assisted juvenile passengers in crossing roadway safely.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Developed strong rapport with individual students, creating an atmosphere of trust that facilitated open communication about concerns or challenges related to their transportation experience.
- Implemented emergency procedures when necessary, prioritizing student safety at all times.
- Participated in regular professional development trainings to stay updated on best practices in student safety protocols.
- Managed conflicts effectively among students, resolving disputes promptly and fairly while reinforcing appropriate behavior standards on the van.
- Provided support to students with special needs, ensuring their comfort and well-being throughout the van ride.
- Assisted in training new van monitors, sharing best practices for maintaining a safe and efficient work environment.
- Maintained clean, tidy and obstruction-free van interior.
- Calmed unruly students during van rides and helped prevent repeated disruptions.
- Completed thorough van inspections before and after each trip.
- Helped load and unload disabled and non-ambulatory passengers.
- Taught and modeled safe van riding practices to students.
Driver
Ridesource
09.2016 - 05.2018
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Food Preparer/Cashier
Mallard Mart
10.2014 - 05.2024
- Enhanced customer satisfaction with quick and accurate food preparation, ensuring timely service.
- Maintained high levels of sanitation by strictly adhering to food safety guidelines and regulations.
- Delivered exceptional food quality by carefully following standardized recipes and maintaining consistency in taste and presentation.
- Implemented best practices for safe food handling procedures, minimizing cross-contamination risks in the kitchen space.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Collaborated with kitchen staff to ensure smooth operations during peak service times.
- Guaranteed customer satisfaction by quickly delivering orders.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Facilitated smooth transitions between shifts by thoroughly reporting completed tasks and ongoing projects to incoming team members.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Monitored and maintained required food temperatures for safety.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Trained new staff on food preparation and safety procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
Big Apple Store
09.2005 - 06.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Residential Advisor
Northern New Hampshire Mental Health
06.1999 - 09.2003
- Assisted residents in handling tough situations to resolve problems.
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Provided supervision for kitchen, laundry and special activities of facility.
- Conducted regular safety inspections and monthly fire drills to ensure compliance with housing policies and safety protocols.
- Fostered productive and supportive environment for academic and social success.
- Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
- Planned and organized social and educational activities to promote community building and personal development among residents.
- Established open lines of communication with residents and staff.
- Maintained accurate records of building maintenance needs, submitting work order requests in a timely manner.
- Developed and executed effective conflict resolution strategies to maintain a harmonious residential atmosphere.
- Participated in staff meetings and training to stay informed on policies and procedures.
- Supervised and mentored residents to promote safety and wellbeing.
- Established consistent relationships with residents to maintain professional boundaries.
- Participated in annual training programs to stay current on best practices in residential advising and support services.
- Provided crisis management and intervention during emergency situations.
- Developed, implemented and monitored residential policies and procedures.
- Conducted weekly meetings with residents to address issues , concerns, and provide support.
- Evaluated residents progress to identify areas of improvement and provide feedback to all staff members and team.
Transportation Driver
Gould Academy
06.1995 - 11.1999
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Coordinated effectively with team members including dispatchers, loaders, unloaders during operations for smooth logistics management.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Reported any mechanical issues promptly to fleet maintenance personnel for timely repairs, reducing downtime.
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Dishwasher
Rebel Recreation Restaurant
05.1994 - 05.1997
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Maintained a clean and sanitary work environment, ensuring compliance with health department regulations.
- Assisted in developing standard operating procedures for the dishwashing area, promoting consistency across shifts in both cleanliness levels and operational efficiency.
- Ensured timely delivery of clean dishes to serving stations, supporting efficient food service operations during peak hours.
- Followed supervisor instructions to complete tasks on time.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Type items used often by kitchen staff.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
Education
High School Diploma -
Telstar
Bethel, ME06.1995
Some College (No Degree) - Human Services
Northern New Hampshire Community College
Berlin, NHTimeline
School Bus Monitor/Transportation
ED Tech I
09.2018 - 02.2024
Driver
Ridesource
09.2016 - 05.2018
Food Preparer/Cashier
Mallard Mart
10.2014 - 05.2024
Cashier
Big Apple Store
09.2005 - 06.2006
Residential Advisor
Northern New Hampshire Mental Health
06.1999 - 09.2003
Transportation Driver
Gould Academy
06.1995 - 11.1999
Dishwasher
Rebel Recreation Restaurant
05.1994 - 05.1997
High School Diploma -
Telstar
Some College (No Degree) - Human Services
Northern New Hampshire Community College