Jaclyn Berg
Winthrop ,MA
Summary
Dynamic bartender with a track record of enhancing customer satisfaction through exceptional service and crafting high-quality cocktails. Excelled in high-volume environments, demonstrating strong multitasking and a team player attitude. Known for developing a loyal clientele and managing cash handling with utmost reliability. Skilled in both customer engagement and efficient operational procedures.
Overview
10
10
years of professional experience
Work History
Bartender
Temazcal
06.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Bartender
Sonsie Boston
07.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Early Childhood Educator
Mrs. Marley’s Nursery School
10.2014 - 06.2021
- Designed creative art projects to stimulate fine motor skills, enhancing children's hand-eye coordination.
- Established a nurturing environment to support emotional development, allowing children to express feelings safely.
- Enhanced social skills with group activities that encouraged cooperation and communication among peers.
- Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
Education
Certificate - Early Childhood Care And Education
North Shore Community College
Danvers, MA04.2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Fast learner
Timeline
Bartender
Sonsie Boston
07.2024 - Current
Bartender
Temazcal
06.2021 - Current
Early Childhood Educator
Mrs. Marley’s Nursery School
10.2014 - 06.2021
Certificate - Early Childhood Care And Education
North Shore Community College
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