Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JACLYN BRANIFF

KARNES CITY,TX

Summary

Dedicated secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

6
6
years of professional experience

Work History

Secretary

Texas Farm Bureau Insurance
KARNES CITY, TEXAS
06.2020 - Current
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Reviewed and balanced daily bank deposits and deposit report.

Team Leader

Chick-fil-A
SAN ANTONIO , TEXAS
10.2016 - 06.2020
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of [Number] members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Server

Steak N Shake
MATOON, IL
04.2016 - 10.2016
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

High School Diploma -

Falls City High School
Falls City, TX
05.2003

Skills

  • Computers and Technology
  • Research and Analytical Skills
  • Economic Development
  • Annual Planning
  • Multitasking and Time Management
  • Effective Communicator and Public Speaker
  • Confidentiality and Data Protection
  • Strong Organizational Skills
  • Multi-Line Telephone Systems
  • Ease with Computers and Technology

Languages

Spanish
Limited Working

Timeline

Secretary

Texas Farm Bureau Insurance
06.2020 - Current

Team Leader

Chick-fil-A
10.2016 - 06.2020

Server

Steak N Shake
04.2016 - 10.2016

High School Diploma -

Falls City High School

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JACLYN BRANIFF