Summary
Overview
Work History
Education
Skills
Websites
Creative Interests
Timeline
Generic
Jaclyn Brody

Jaclyn Brody

Hoschton,GA

Summary

Professional with strong background in customer interactions and service solutions. Able to reprioritize and pivot in a dynamic, fast paced work environment while keeping team morale high. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Lead Inspector/Guest Service/Admin Support

Two Pines Properties
12.2022 - 12.2024
  • Verify that high dollar property/vacation rentals are immaculately cleaned and fully stocked with no damages ensuring a high quality experience for guests
  • Ensure all appliances, televisions/internet, and fireplaces are in working order
  • Train and onboarded cross functional team members on home inspections and inventory procedures.
  • Help with day to day office tasks, inventory and stocking, and after hours phone calls
  • Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
  • Gathered data, physical samples, and photographic evidence of alleged issues.

Barista/Staff Trainer

Live Wire Coffee
10.2018 - Current
  • Create a high class experience for guests providing excellent customer service and high quality espresso knowledge using our mobile carts and truck espresso setup in residences, offices, weddings, and parties
  • Use manual La Marzocco machines and locally roasted coffee to train new staff to dial in the espresso grinder and pull a well balanced shot.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Hiker Liaison

Muir Trail Ranch
05.2013 - Current
  • Seasonal summer job providing backpackers necessary supplies to complete their hikes
  • Organizing and overseeing the Hiker Resupply operation for backpackers on the JMT/PCT
  • Tedious inventory, strong customer service for both hikers passing through and overnight and weeklong cabin guests, creating and checking out cabin bookings, strong area knowledge, cash handling, housekeeping, guided horseback rides and pack trips
  • Educated fellow hikers on proper equipment use, fostering safe practices in the backcountry community.
  • Enhanced visitor satisfaction by providing expert advice on local flora, fauna, and geological features.

Barista/Shift Lead

Hoschton Coffee Company
04.2021 - 10.2022
  • Create high quality coffee, espresso, and tea beverages using Alma Coffee while informing customers about quality/sustainability, and providing the highest quality coffee experience for guests
  • Cash handling, training new staff to craft drinks up to high company quality standards, dialing in espresso multiple times daily to meet tasting standards, opening and closing the store, inventory/cash management, and food running
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.

Education

Cosmetology -

The Process Institute of Cosmetology
Lawrenceville, GA
01.2007

High School -

Collins Hill High School
Suwanee, GA
01.2004

Skills

  • Time management
  • Attention to detail
  • Team player
  • Exceptional customer service
  • Proficient in Breezeway, Track, Microsoft Word, Monday, and Google Suite

Creative Interests

  • Silversmithing
  • Photography
  • Outdoors

Timeline

Lead Inspector/Guest Service/Admin Support

Two Pines Properties
12.2022 - 12.2024

Barista/Shift Lead

Hoschton Coffee Company
04.2021 - 10.2022

Barista/Staff Trainer

Live Wire Coffee
10.2018 - Current

Hiker Liaison

Muir Trail Ranch
05.2013 - Current

Cosmetology -

The Process Institute of Cosmetology

High School -

Collins Hill High School

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