Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jaclyn Burdine

Albuquerque,NM

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Proficient in all Microsoft works applications: Excel, Powerpoint, Word, as well as proficient in using research databases and proficient in ARC GIS applications. Excellent customer service skills, multi-tasking abilities, data entry in various databases and working in a team environment. Positive management practices when in supervisor, team lead or management roles. Evaluation and preparation of technical environmental permits and documents ensuring that the necessary Federal and State regulations and standard are being met. This includes detailed research and preparation for environmental assessments and NEPA documents. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Personal Trainer and Group Fitness Instructor

SNAP Fitness
01.2015 - 09.2018
  • Streamlined scheduling processes for better time management and session availability.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Fostered a positive workout environment with upbeat energy and professional demeanor.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Increased client retention through consistent communication, motivation, and support.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Organized fun and engaging gym challenges to foster camaraderie among members and promote healthy competition.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
  • Designed specific workout systems for individual clients based on performance ability.
  • Developed customized fitness plans for wide range of clients to expand services.
  • Boosted personal training revenue by promoting additional services to existing clients.
  • Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.


Full Time Master's Student

American Public University
05.2010 - 09.2018
  • Carried out and studied various aspects of wildlife and fish conservation policies and procedures including EPA and NEPA policies
  • Finished thesis on the lack of proper efforts of sea turtle conservation in the United States
  • Prepared environmental assessments and Impact Statements
  • Walked through various cases that showed lack of proper permit and documentation needed to follow EPA and NEPA standards
  • Learned how to evaluate and create the permits needed for different projects and for various locations, i.e
  • National land compared to privately owned land
  • Data program creation and ways on how to keep projects in order were also carried out throughout this degree program in order to make sure that all data was maintained and easily accessible.

Office Manager

Animal Care Clinic
01.2000 - 08.2002
  • Management of several employees time cards, HR information as well as any business needs for their positions and the company's'
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Data entry of all patient information
  • Answered multiple phone lines for the busy Veterinary clinic the phones
  • Set up appointments, documented exams and procedures
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.

Head Groomer

Animal Care Clinic
01.1999 - 08.2002
  • Continually updated knowledge on latest trends in pet styling techniques through training sessions and workshops to stay ahead in the industry competition.
  • Increased efficiency within the salon by effectively delegating tasks among team members according to their skill sets.
  • Improved customer satisfaction by providing high-quality grooming services and addressing individual pet needs.
  • Collaborated with other departments within the pet care facility to provide comprehensive services for clients.
  • Streamlined appointment booking process, reducing wait times and increasing daily appointment capacity.
  • Optimized workflow processes within the salon leading to shorter wait times for walk-in clients.
  • Maintained a clean, organized workspace that adhered to sanitary standards set forth by industry regulations.
  • Retained loyal customers by establishing trust through meticulous attention to detail during each grooming session.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Developed strong relationships with clients through active listening and empathy for their concerns regarding their pets'' grooming needs.
  • Ensured accurate record keeping of each pet''s grooming history, facilitating better continuity of care between appointments.
  • Achieved high levels of customer satisfaction by consistently meeting or exceeding expectations on pet appearance after each grooming session.
  • Educated clients on at-home maintenance routines for their pets'' coats, skin health, and general hygiene needs.
  • Mentored junior groomers on techniques and best practices, contributing to their professional growth and improved performance.
  • Managed inventory of grooming supplies and equipment, ensuring optimal functionality for consistent service quality.
  • Expanded clientele base with effective marketing initiatives targeted towards local pet owners seeking premium grooming services.
  • Provided exceptional customer service by promptly addressing concerns or complaints, ensuring client satisfaction and repeat business.
  • Implemented safety protocols for the handling and care of pets, resulting in a decrease in incidents within the salon.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.

Veterinarian Assistant

Animal Care Clinic
01.1998 - 08.2002
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Conducted thorough post-operative assessments on recovering patients, monitoring vital signs and comfort levels to ensure successful recovery processes.
  • Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
  • Performed catheterizations, ear flushes, enemas, intravenous feedings and other procedures.
  • Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.
  • Maintained inventory levels of medications and supplies, ensuring seamless clinic operations.
  • Groomed animal coats, clipped claws and polished teeth for canines and felines.
  • Administered prescribed medications and treatments, ensuring accurate dosages and timely application for optimal patient outcomes.
  • Collaborated with veterinary team members to create an effective workflow that maximized productivity while prioritizing patient care needs.
  • Reduced wait times for appointments by efficiently scheduling patients and managing the appointment calendar.
  • Reduced risk of infection by diligently following proper sanitation protocols in all areas of the clinic.
  • Performed routine procedures such as nail trims, ear cleanings, and grooming services to promote animal health and comfort.
  • Enhanced client satisfaction through timely responses to inquiries and maintaining clear communication with pet owners.
  • Provided pet owners with excellent customer service and compassionate care for animals.
  • Supported veterinary staff during emergencies, providing urgent care assistance when needed.
  • Participated in continuing education opportunities to stay current on industry best practices in veterinary assistantship roles.
  • Promoted a stress-free environment for patients by utilizing low-stress handling techniques during examinations and treatments.
  • Educated pet owners on proper care techniques, fostering strong relationships between clients and their pets.
  • Prepared surgical instruments and equipment, ensuring a safe and sterile environment for successful procedures.
  • Provided compassionate care to animals under distress or experiencing pain during medical procedures or hospitalization periods.
  • Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
  • Contributed to team success by cross-training in reception duties, such as answering phone calls and processing payments.
  • Assisted with laboratory work, including sample collection, analysis, and reporting results to veterinarians for interpretation.
  • Assisted veterinarians with restraining animals during examinations to assess injuries.
  • Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
  • Improved patient care by assisting veterinarians with examinations, surgeries, and dental procedures.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Administered medications to animals in treatment and documented changes in condition.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Prepared and administered diets and feedings according to instructions.

Environmental Specialist Advanced

State of New Mexico-Oil Conservation Division
Albuquerque, New Mexico
09.2024 - Current
  • Assisted with the incidents team and remediation program of the Oil Conservation Division's (OCD) Environmental Bureau to ensure OCD goals and objectives are met.
  • Assisted in all aspects of the work of the special projects team; help to coordinate and implement OCD programs to ensure that they meet legal requirements
  • Helped advise senior management on legal and management issues, policies and rules, and have in-depth familiarity with the Oil and Gas Act and Rules, the Water Quality Act and Rules, the regulations and agreements governing the OCD's Environmental Bureau administrative permitting program
  • Oversaw OCD's program to process and manage C-129 forms for Oil and Gas Spills regulated under 19.15.29 and 19.15.30 NMAC. Effectively communicate program to industry/operators
  • Met established deadlines for reviews and notifications
    Provided updates to management on program activities
  • Assisted with the development of an electronic form submittal multiple programs that OCD hosts on their website
  • Ensured that all forms, reports, and correspondence are properly archived and assist in the development of new forms and the modification of existing forms when needed
  • Assisted with the development of new Standard Operating Procedures (SOPs) to streamline Bureau operations.
  • Tracked key compliance metrics and implemented systems to improve performance.
  • Conducted soil contamination studies, leading to remediation of several polluted sites.
  • Streamlined permit applications, ensuring timely approvals for construction projects while adhering to environmental guidelines.
  • Improved company compliance with environmental regulations through regular audits and evaluations of operations.
  • Reduced environmental risks by conducting thorough site assessments and identifying potential hazards.
  • Enhanced public health by reducing hazardous air pollutants through rigorous emissions testing and control measures.
  • Released reporting and recordkeeping to meet environmental regulations.

Capacity Assistance Coordinator

NM Environment Department
10.2023 - Current
  • Providing Managerial and Financial Assistance to Public Water Systems with a priority for those that are out of compliance with federal drinking water regulations
  • Assisting water systems with various forms and documents needed for compliance including budget review and recommendations for all financing options
  • Collaboration with other SWIG teams on capacity assessments, regionalization, source water, and work plans as needed
  • Following all state mandated policies and procedures when working with water systems and working with other departments
  • Follow applicable safety regulations and procedures including operation of a state vehicle in a safe manner and according to department policy; promptly reporting any defective equipment and unsafe working conditions; recognizing and addressing unsafe working conditions or practices; applying safe working practices in daily job duties; keeping abreast of safety practices and techniques included in the applicable Bureau Jobs Hazards Analysis; promptly reporting all injuries received on the job
  • Review, rank, and assess funding applications for the Drinking Water State Revolving Fund (DWSRF) program, Water Trust Board, Colonias and other funding sources\
  • Development, revision, and conducting training to board members, operators, agencies, staff, technical assistance providers, and the public on a wide range of topics
  • Enter data, generate reports, and produce tracking documents of all contractors work and invoicing.
  • Enhance customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Improve team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhance operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Manage project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborate with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinate cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Prioritize and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Streamline administrative processes, allowing for more efficient use of resources and better support for project teams.

Environmental Scientist IV

TetraTech
04.2023 - 10.2023
  • Planning, leading and conducting field surveys for vegetation, wildlife, and wildlife habitat
  • Preparing and overseeing development of environmental permits, including CWA Sections 404/401; Stream and River restoration planning
  • Performing wetland delineations
  • Preparing and coordinating NEPA documentation
  • Preparing Biological Assessments for ESA compliance
  • GIS based mapping and analysis
  • Water quality sampling and analysis
  • Environmental oversight during construction
  • Management of projects including leading technical components, tracking budgets and client coordination
  • Assist in business development for biological/environmental work.
  • Performed environmental site assessments and provided remediation recommendations.
  • Formulated and implemented long-range plans for environmental programs.
  • Served as technical consultant on environmental policies to maintain regulatory compliance.
  • Managed development, design and execution of energy conservation projects.
  • Developed educational materials on recycling and conservation techniques, increasing public participation in environmental programs.
  • Completed permit applications and maintained environmental permits.
  • Evaluated potential ecological risks associated with development projects, recommending mitigation measures where necessary.
  • Engaged in continuous professional development to stay abreast of emerging environmental science technologies and methodologies.
  • Assisted in design and execution of biodiversity surveys, contributing to preservation of endangered species.
  • Facilitated cross-disciplinary collaborations to address complex environmental challenges, fostering holistic approach to sustainability.
  • Improved community awareness and engagement through organization of educational workshops on sustainability practices.
  • Developed comprehensive environmental impact assessments for various projects, ensuring compliance with federal regulations and guidelines.

Environmental Specialist-A

Oil Conversation Division
06.2022 - 04.2023
  • Assisted in the administrative permitting program of the Oil Conservation Division's (OCD) Environmental Bureau to ensure OCD goals and objectives are met
  • Assisted in all aspects of the work of the administrative permitting program; help to coordinate and implement OCD programs to ensure that they meet legal requirements; help advise senior management on legal and management issues, policies and rules, and have in-depth familiarity with the Oil and Gas Act and Rules, the Water Quality Act and Rules, the regulations and agreements governing the OCD's Environmental Bureau administrative permitting program
  • Oversaw OCD's program to process and manage C-144 forms for Pits, Closed-Loop Systems, Below-Grade Tanks, and Sumps regulated under 19.15.17 NMAC
  • Effectively communicated program to industry/operators
  • Met established deadlines for reviews and notifications
  • Provided updates to management on program activities
  • Supported the newly implemented Discharge Permit Program
  • Effectively communicated program to industry/operators
  • Assisted with the development of an electronic form submittal for the discharge permit application
  • Assisted with meeting WQCC established deadlines for reviews, notifications, and public notices
  • Provided updates to management on discharge permit program activities and all C-144 permits
  • Ensured that all forms, reports, and correspondence are properly archived and assist in the development of new forms and the modification of existing forms when needed
  • Assisted with the development of new Standard Operating Procedures (SOPs) to streamline Bureau operations.
  • Tracked key compliance metrics and implemented systems to improve performance.

Community Manager

Warriorbabe
04.2021 - 04.2022
  • Manager of 3 online communities with over 8,000 members
  • Manager of 3 employees to ensure that all background application creation and updating was done to the companies standards. Oversaw their weekly timesheets to make sure that hours were being used accordingly for both the client and the employee.
  • Extensive use of multiple online programs to aid all clients with their programming
  • Online app creation of all workouts and meal planning.
  • Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.

Water Resources Professional I

Office of the State Engineer
09.2018 - 04.2021
  • Assisted the public with water rights applications by providing technical Information needed to complete the application and with various surface water and groundwater applications for permits, as well as, agency policies and procedures; managed other team members while supervisor was out of the office
  • Mentored and aided training of new employees
  • Conducted presentations and educate the general public with respect to water rights, NM water law, court adjudications and conservation techniques
  • Represented the State Engineer as a subject matter expert in public meetings, to water rights owners, and users and in mediation with the courts when the application was protested
  • Prepared recommendation memorandum for water rights applications, research water rights files, survey maps, aerial photography, and other historical data as required In the preparation of recommendations for pending water rights applications.
  • Excellent communication skills, both verbal and written including complex technical reports.
  • Assisted with the preparation of memorandum of recommendation to the Water Resource Manager, District Manager or staff attorney assigned to the case for protested or aggrieved water rights application and prepare exhibits In support of written recommendations on pending water rights applications
  • Conducted field Investigations when necessary to obtain Information for field reports or for technical memorandum and reports
  • Operated and managed geographic data for Geographic Information Systems (GIS) and Global Positioning System (GPS) technologies
  • Frequent use of USGS topographic or geologic maps, plats, deeds, surveys and/or property records to gain the information needed for a water rights application review
  • Frequent use of groundwater and surface water modeling software
  • Review of applications, preliminary and final plans, and specifications for proposed action and/or to determine completeness, accuracy, or to ensure compliance
  • Worked with New Mexico water law and/or natural resource law Issues.

Office Manager

Think Strategically, LLC
10.2009 - 06.2010
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.

CSR III Advanced Tech Support

T-Mobile
06.2006 - 10.2009
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
  • Responded to customer requests for products, services, and company information.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Certified Pharmacy Technician

Lovelace Pharmacy
01.2005 - 10.2006
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Entered and processed patients' prescriptions into internal system.
  • Managed opening and closing duties for pharmacy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Counted, measured and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.

Customer Service Rep

New Mexico Museum Of Natural History & Science
08.2004 - 01.2005
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and backed up other customer service managers.

Museum Collections Assistant

New Mexico Museum Of Natural History and Science
08.2002 - 08.2004
  • Created technical reports on specimens that were brought into the Museum
  • Creation of many systems in Access database software to log and maintain all specimens
  • Maintained all museum collections databases
  • Verification and management of loaned specimens from other Museums around the U.S.
  • Computerization of collections and accession and loan files
  • Inventoried and computerization of Museum's library holdings
  • Processed, numbered and cataloged mammal and bird specimens
  • Conducted inventory of specimens
  • Ensured legal compliance by adhering to federal and state regulations while performing collections tasks, protecting company reputation.
  • Boosted efficiency through regular reports on collections activities, enabling management to track performance and make informed decisions.
  • Contributed to a positive work environment by fostering teamwork among Collections Assistants, improving departmental morale and collaboration.
  • Streamlined internal processes by updating account information regularly and maintaining detailed documentation of all interactions with debtors.

Enrichment Volunteer

Rio Grande Zoo
08.2003 - 05.2004
  • Prepared activities for the Primates held at the zoo
  • Delivered enrichments to the Primates enclosures
  • Prepared all primates snacks in a timely manner and followed their dietary restrictions
  • Interacted with zoo officials and other fellow students.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.

Education

Master of Science - Environmental Managment And Policy

American Public University System
Charles Town, WV
10.2016

Bachelor of Arts - Psychology

University of New Mexico
Albuquerque, NM
01.2013

Associate of Arts - Liberal Arts And Sciences

Central New Mexico Community College
Albuquerque, NM
01.2009

Skills

  • Project Coordination
  • Project Management
  • Strategic Planning
  • Database and Document Management
  • Budget and Financial Management

References

  • Gerasimos Razatos, 505-400-4969, GerasimosX.Razatos@emnrd.nm.gov, Oil Conservation Division, former supervisor
  • Leigh Barr, 505-670-5684, leighp.barr@emnrd.nm.gov, Permitting Supervisor, former supervisor
  • Jeff Peterson, 505-321-0624, jeffreypeterson@q.com, Office of the State Engineer, former supervisor

Timeline

Environmental Specialist Advanced

State of New Mexico-Oil Conservation Division
09.2024 - Current

Capacity Assistance Coordinator

NM Environment Department
10.2023 - Current

Environmental Scientist IV

TetraTech
04.2023 - 10.2023

Environmental Specialist-A

Oil Conversation Division
06.2022 - 04.2023

Community Manager

Warriorbabe
04.2021 - 04.2022

Water Resources Professional I

Office of the State Engineer
09.2018 - 04.2021

Personal Trainer and Group Fitness Instructor

SNAP Fitness
01.2015 - 09.2018

Full Time Master's Student

American Public University
05.2010 - 09.2018

Office Manager

Think Strategically, LLC
10.2009 - 06.2010

CSR III Advanced Tech Support

T-Mobile
06.2006 - 10.2009

Certified Pharmacy Technician

Lovelace Pharmacy
01.2005 - 10.2006

Customer Service Rep

New Mexico Museum Of Natural History & Science
08.2004 - 01.2005

Enrichment Volunteer

Rio Grande Zoo
08.2003 - 05.2004

Museum Collections Assistant

New Mexico Museum Of Natural History and Science
08.2002 - 08.2004

Office Manager

Animal Care Clinic
01.2000 - 08.2002

Head Groomer

Animal Care Clinic
01.1999 - 08.2002

Veterinarian Assistant

Animal Care Clinic
01.1998 - 08.2002

Master of Science - Environmental Managment And Policy

American Public University System

Bachelor of Arts - Psychology

University of New Mexico

Associate of Arts - Liberal Arts And Sciences

Central New Mexico Community College

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Jaclyn Burdine