- Avid Reader
- Regularly practice mindfulness and meditation for overall wellness
- Youth Development Programs
- Cooking
- Gardening
JACLYN BUSH
Jonesville,VA
Summary
Dedicated caregiver with extensive experience at Zaja's Childcare, LLC, skilled in promoting independence and emotional support. Proven ability to enhance client outcomes through compassionate daily living assistance and effective problem-solving. Strong ethics and relationship-building skills foster trust and safety, ensuring optimal health and well-being for clients.
Overview
12
12
years of professional experience
Work History
Caregiver
Zaja's Childcare, LLC
05.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Case Manager Specialist
Frontier Health
02.2022 - 05.2024
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Collaborated with interdisciplinary teams to provide comprehensive support for clients facing complex challenges.
- Implemented evidence-based interventions aimed at reducing recidivism rates among justice-involved clients.
- Maintained current knowledge of industry best practices and relevant legislation affecting service delivery, ensuring that all client interventions were evidence-based and compliant with applicable guidelines.
- Facilitated successful client transitions from institutional settings to community-based living environments.
- Coordinated appropriate referrals to external agencies based on thorough assessment of client needs and goals.
- Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
- Enhanced communication between clients and service providers, resulting in better coordination of care.
- Evaluated program effectiveness through ongoing monitoring and analysis of key performance indicators, driving continuous improvement efforts within the organization.
Direct Support Professional
Frontier Health
02.2019 - 02.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Customer Service Respresentative
Frontier Health
09.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Front Office Clerk
Stone Mountain Health Services
04.2013 - 09.2017
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Contributed to a positive work environment through teamwork and open communication with colleagues across various departments.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of guest information by adhering to strict data protection policies and procedures.
- Handled financial transactions accurately while adhering to company policies and procedures.
Education
Bachelor of Science - Psychology
King University
Bristol, TN08-2021
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Strong ethics
- Meal preparation
- Relationship building
- Flexible schedule
- First aid and safety
Interests
Timeline
Caregiver
Zaja's Childcare, LLC
05.2024 - Current
Case Manager Specialist
Frontier Health
02.2022 - 05.2024
Direct Support Professional
Frontier Health
02.2019 - 02.2022
Customer Service Respresentative
Frontier Health
09.2017 - 02.2019
Front Office Clerk
Stone Mountain Health Services
04.2013 - 09.2017
Bachelor of Science - Psychology
King University
Similar Profiles
Vahagn PoghosyanVahagn Poghosyan
Owner/Operator at Color Tree Childcare LLCOwner/Operator at Color Tree Childcare LLC
Khadijeh MoaddalKhadijeh Moaddal
Childcare Worker at Chunky Cheeks childcare TOO LLCChildcare Worker at Chunky Cheeks childcare TOO LLC
KYLEE PACKERKYLEE PACKER
Director of Childcare at Sprouts Childcare LLCDirector of Childcare at Sprouts Childcare LLC