Jaclyn Caine
Fort Bragg,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Caregiver
IHSS Adult Services Program
08.2021 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Transported clients to and from medical appointments with safety and efficiency.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Cafe Worker
Rhody’s Cafe @ Mendocino Botanical Gardens
03.2016 - 09.2019
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Produced food and drink products adhering to company quality and quantity standards.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Head Bartender /Restaurant Server
Cliff House
09.2013 - 02.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Willits High
Willits, CASkills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Safety awareness
- Fast learner
Timeline
Caregiver
IHSS Adult Services Program
08.2021 - Current
Cafe Worker
Rhody’s Cafe @ Mendocino Botanical Gardens
03.2016 - 09.2019
Head Bartender /Restaurant Server
Cliff House
09.2013 - 02.2016
High School Diploma -
Willits High
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