Jaclyn Candon
South Burlington,VT
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
3
3
years of professional experience
Work History
Head Hostess
Water Street Kitchen
East Greenwich, RI
05.2021 - 09.2024
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered phones promptly to record and confirm reservations.
- Performed light administrative duties such as filing documents and taking messages.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed incoming calls during busy shifts.
Cashier
Frozen Cow Yogurt
North Kingstown, RI
03.2024 - 08.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer questions and provided store information.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
Restaurant Hostess
Besos Bistro
East Greenwich, RI
10.2022 - 02.2024
- Greeted incoming guests to escort to assigned dining area and present menus.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Greeted guests and sat customers at tables or in waiting areas.
- Inspected dining and serving areas for cleanliness and proper setup.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Verified accuracy of orders before delivering them to customers' tables.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Assisted staff by serving food and beverages or bussing tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted guests and gathered information to seat groups or place on waitlist.
Education
Trade School - Cosmetology
O’Briens Aveda Institute
Williston, VT07-2025
High School Diploma -
The Prout School
South Kingston 06-2024
Skills
- Hair styling
- Skincare techniques
- Nail care
- Customer service
- Time management
- Sales techniques
- Conflict resolution
- Attention to detail
- Service prioritization
- Guest service
- Guest relations management
- Exceptional communication
- Guest relations
- Strong leadership
Timeline
Cashier
Frozen Cow Yogurt
03.2024 - 08.2024
Restaurant Hostess
Besos Bistro
10.2022 - 02.2024
Head Hostess
Water Street Kitchen
05.2021 - 09.2024
Trade School - Cosmetology
O’Briens Aveda Institute
High School Diploma -
The Prout School