Jaclyn Caserta

• Serve as clinical supervisor to provide mentorship, education, and training as needed for entry-level SLP’s
• Perform and document evaluations to determine eligibility and onboard into the special education program
• Schedule and conduct individual and group therapy lessons/training in virtual and in-person settings
• Regularly evaluate SMART goals to measure progress and determine adjustment requirements to meet deadlines
• Perform detailed data analysis from multiple sources, prepare detailed reports and visualizations, and develop presentations for external stakeholders and team members
• Strictly adhere to Company, Federal, and State laws, standards, and ethical requirements
• Develop multiple stakeholder plans, participate in and lead meetings, and provide effective and ethical case/project management services
• Communicate and collaborate with stakeholders regarding progress, escalations, and adjustments to goals and deliverables
• Complete administrative tasks, maintaining organized documentation within strict timelines across multiple programs
• Coordinate school-wide COVID-19 health and safety project with cross-functional team and provide reports regarding concerns, violations, and compliance
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments

• Reviewed data and patient information for accurate evaluation, functional program, and treatment planning
• Identified and properly documented needs and created goals using specific deliverable standards
• Analyzed data regularly to ensure success metrics were met and adjusted as needed for maximum client benefit
• Provided adult education, training, and counseling to stakeholders and team members
• Communicated with office staff, attended meetings, and implemented changes to achieve improved patient and process outcomes
• Case management for over 40 patients developing results-oriented programs resulting in improved patient outcomes and decreased hospitalizations
• Planned and oversaw ordering of supplies to use within the home for specific patient needs and programs
• Conducted research, gathered information from multiple sources and presented results

• Developed “Cognitive Garden Project” resulting in decreased patient hospitalizations, and improved satisfaction
• Provided screenings, evaluations, and treatments for young adults to geriatric patients
• Designed and executed appropriate and individualized programs and plans for variety of neurological diagnoses
• Completed and maintained timely records and documentation using multiple EMR systems
• Conducted adult education and training to staff and family members as needed across areas of speech, language, cognition, and swallowing to extend continuity of care
• Collaborated with occupational and physical therapists, nurses, and doctors for comprehensive patient care
• Interpreted state and federal policies and procedures proactively for implementation and education as needed

• Provided engaging customer service leading to increased sales and returning customers
• Managed department services and hardware sales
• Supervised opening and closing of store, coordinating team members and completed process improvements
• Coordinated sales initiatives to increase departmental revenue
• Balanced daily cash counts and managed inventory for theft prevention
• Building and maintaining relationships with customers to exceed their home entertainment needs
• Surpassed sales goals by 150-200% consistently utilizing company provided sales strategies

• Coordinated weekly schedule for all beverage employees across 3 bars and 1 nightclub
• Collaborated with Food and Beverage Manager on hiring of new employees and on the job training
• Project manager for “Bar Down Under”, developing themed bar, resulting in 30% increase in location revenue and increased customer satisfaction on hotel surveys
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
• Assisted hotel visitors/clients with event planning for professional conferences and private parties
• Handled cash on daily basis, which built trustworthiness and loyalty with owners

• Developed and implemented workplace policies and procedures to meet government quality standards
• Lead initiation to create and organize age and developmentally appropriate programs for children & teens
• Mediated disputes and created a safe environment to express differing thoughts, ideas, and opinions
• Understood and respected unique needs of children, families, and team members with diverse backgrounds
• Developed school funded after school tutoring services program for at risk students

• Clinical Research with Dr. Kristine Lundgren Ph. .
• Intern: Transgender Voice Clinic, 4.0

Minor: Psychology

GPA: 4.0