Jaclyn Currivan
Simpsonville,SC
Summary
Results-driven Director of Sales Operations with 7+ years of experience in managing operations, optimizing processes, and driving revenue growth. Expert in CRM management, data analysis, and strategic planning, with a proven ability to streamline workflows and implement cost-saving initiatives. Skilled in developing sales strategies and fostering cross-departmental collaboration. Seeking to leverage expertise to contribute to a dynamic organization's success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Sales Operations
ChartSpan Medical Technologies
Greenville, South Carolina, Remote
04.2023 - Current
- Spearheaded the development and implementation of comprehensive sales strategies in collaboration with the Chief Growth Officer (CGO) and VP of Sales, driving alignment with company objectives and a 37% increase in sales performance in nine months
- Designed, implemented, and managed commission, compensation, and quota plans, optimizing incentives and driving significant sales team performance improvements
- Managed Salesforce CRM data and spearheaded functional enhancements, improving prospect engagement tracking, sales pipeline management, and performance reporting
- Developed and maintained robust sales analytics and reporting capabilities, providing actionable insights that improved pipeline conversion rates, win/loss ratios, and revenue forecasting accuracy
- Generated and maintained regular reports to communicate sales forecasts and performance against targets, offering detailed analysis, trends, and recommendations for improvement
- Conducted comprehensive training sessions on CRM tools for the whole Organization, resulting in a 45% increase in productivity and enhanced CRM adoption
- Identified training needs, skill gaps, and development opportunities within the sales organization, collaborating with leadership to design and deliver effective training programs
- Implemented and monitored SDR performance metrics, optimizing outreach strategies and improving overall team performance
- Led bi-weekly cross-departmental meetings with 15+ stakeholders, aligning strategies across marketing, finance, and customer success teams, and driving informed business decisions
- Implemented cost-saving strategies that led to a reduction of over $250K in budgeted expenses while maintaining operational efficiency
- Collaborated with leadership to set and meet budgetary targets, ensuring alignment with overall business objectives and financial goals.
Manager of Sales Operations
ChartSpan Medical Technologies
Greenville, South Carolina, Remote
08.2019 - 04.2023
- Led training sessions on CRM software for the sales team, resulting in a 20% increase in technical proficiency and a 15% rise in CRM adoption rates
- Spearheaded sales training initiatives, enhancing team capabilities and performance
- Championed data integrity management, ensuring accurate and reliable reporting
- Spearheaded Salesforce optimization project, resulting in a 20% increase in team efficiency and a 15% improvement in sales process quality
- Spearheaded data integrity management, ensuring accuracy in sales reporting
- Overhauled the sales pipeline management process using the CRM, resulting in a 25% increase in sales team efficiency and a 15% uptick in conversion rates within the first year of implementation.
Manager of Outbound Demand Generation
ChartSpan Medical Technologies
Greenville, South Carolina
05.2019 - 08.2019
- Planned, researched, and generated new prospects and advanced existing opportunities for the sales team
- Developed and implemented campaign-focused marketing strategies and lead generation initiatives encompassing inbound and outbound tactics
- Monitored and analyzed lead performance to ensure quotas could be obtained
- Developed and executed strategies for outbound demand generation to increase lead conversion by 25% within six months
- Conducted market research to identify the most suitable CRM platform, resulting in the successful implementation of Salesforce CRM, leading to a 30% increase in overall efficiency.
Business Development Specialist
ChartSpan Medical Technologies
Greenville, South Carolina
07.2017 - 05.2019
- Completed 250 cold calls daily to prospective customers and initiated pre-sales activities to set 30 qualified meetings on average per month
- Collaborated with Sales team to identify and capitalize on specific territory targets, resulting in a 20% increase in sales revenue within six months
- Set up processes for prospecting potential customers across the US
- Created calling scripts that helped the team succeed in hitting quotas
- Utilized Salesforce CRM to track client interactions, ensuring accurate data analysis and enhancing decision-making processes
- Consistently ranked as a top performer for 24 straight months, exceeding quota by 35%.
Inside Sales Representative
ChartSpan Medical Technologies
Greenville, South Carolina
05.2017 - 07.2017
- Educated and enrolled an average of 20 patients daily in Care Management program through daily outreach efforts
- Consistently exceeded quota by 25% for two months straight
- Applied highly effective selling skills while properly engaging and presenting solutions to patients
- Entered customer interaction details to accurately document calls.
Skills
Sales Operations & Management:
- Sales Forecasting, Pipeline, Territory Management & Reporting
- Sales Enablement
- Operations/ Contract Management
CRM & Data Management:
- CRM Implementation, Optimization, Data Management & Functional Enhancements
- Data Analysis, Data Confidentiality & Integrity Management
Team Leadership & Training:
- Sales Onboarding, Training & Development
- Sales Training Modules & Sessions
Market Research & Competitive Analysis:
- Market Research & Trend Analysis
- Competitor Analysis
Sales Processes & Optimization:
- Full-cycle Sales Process Optimization
- Lead Generation & Qualification Processes
- Cost-saving Strategies & Budgetary Target Setting
Communication & Collaboration:
- Interdepartmental Collaboration
- Rapport & Relationship Building
- Effective Communication & Written Communication
Strategic Planning & Problem-Solving:
- Strategic Planning & Task Prioritization
- Problem-solving
- Data-driven Decision-making
- Organizational Skills & Multitasking
- Adaptability & Goal Setting
Additional Skills:
- Contract Management & Price Structuring
- Profitability Assessments & Closing Techniques
Certification
- Team Leadership & Team Management Certification
- Salesforce Certified Administrator
- Salesforce Certified Associate
Websites
Timeline
Director of Sales Operations
ChartSpan Medical Technologies
04.2023 - Current
Manager of Sales Operations
ChartSpan Medical Technologies
08.2019 - 04.2023
Manager of Outbound Demand Generation
ChartSpan Medical Technologies
05.2019 - 08.2019
Business Development Specialist
ChartSpan Medical Technologies
07.2017 - 05.2019
Inside Sales Representative
ChartSpan Medical Technologies
05.2017 - 07.2017
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