Jaclyn Damon
Durand,IL
Summary
Hard-working team player with entry-level experience specializing in finance, problem solving, and customer service. Bachelor of Arts in Finance and Certified Microsoft Office Specialist: Excel Associate. Seeking to utilize my strong interpersonal communication skills to help Quest Global achieve their continued success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Solutions Bank
Durand, IL
05.2022 - Current
- Answer incoming customer inquiries regarding product and service information.
- Maintain accurate and detailed records of customer transactions while ensuring regulatory compliance with the banking system.
- Investigate, identify, and resolve account discrepancies.
- Assist in data entry & analysis projects by maintaining Microsoft Excel spreadsheets. This includes logging incoming phone call data across all branches to measure efficiency and identify branches that may need additional staff.
- Collaborate with other departments within the bank to address complex issues.
- Provide assistance to customers in navigating website, placing orders, facilitating transfers, and resolving complaints.
Lifeguard
Lake Summerset Association
Davis, IL
05.2019 - 08.2021
- Maintained records and reports by documenting water quality and writing incident reports.
- Instructed swimming classes.
- Ensured policies, guidelines, and safety procedures are followed by explaining and enforcing pool rules.
Education
Bachelor of Arts - Finance
Carthage College
Kenosha, WI12-2023
Skills
- Account Management
- Customer Order Management
- Detail-oriented
- Organization
- Microsoft Office- Word, PowerPoint, Excel
- Problem Resolution
- Time Management
- Data Entry & Analysis
Certification
- Microsoft Office Specialist: Excel Associate
Accomplishments
- Graduated from finance program magna cum laude.
References
References available upon request.
Timeline
Customer Service Specialist
Solutions Bank
05.2022 - Current
Lifeguard
Lake Summerset Association
05.2019 - 08.2021
Bachelor of Arts - Finance
Carthage College