Jaclyn Daniels
Scituate,MA
Summary
Veterinary management professional with proven leadership in clinical operations and team coordination. Skilled in streamlining processes, ensuring compliance, and enhancing client satisfaction. Strong focus on collaborative teamwork and adaptive problem-solving to meet evolving needs. Known for effective resource management and fostering positive work environment.
Overview
17
17
years of professional experience
Work History
Veterinary Practice Manager
Newton Animal Hospital
07.2013 - 10.2017
- Coordinated staff, veterinarian and surgery schedules to ensure adequate coverage.
- Improved patient care by implementing streamlined processes for appointment scheduling and treatment followups.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Streamlined inventory management system to reduce waste and maintain supply levels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Established partnerships with local animal shelters, grooming salons and doggy daycares providing discounted services and fostering community engagement.
- Trained staff in customer service techniques, resulting in increased client compliance and overall patient improvements.
- Developed marketing strategies to promote the practice''s services, attracting new clients and increasing overall revenue.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy and hospital supplies. Price checked vendors and ensured best pricing.
- Recruited, hired and trained staff, providing ongoing staff development and continuing education to employees.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Developed and updated policies and procedures, maintaining compliance with guidelines and protocols.
- Established and maintained effective communication with staff, veterinarians and clientelle.
Assistant Veterinary Practice Manager/Veterinary Technician
The Animal Hospital and Bird Clinic
09.2010 - 06.2013
- Enhanced the quality of veterinary care by staying current on industry trends and best practices through continuing education courses.
- Monitored cash intake and deposit records.
- Supervised day-to-day operations.
- Opened and closed hospital.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition and notified veterinarian on duty.
- Maintained records of care and diagnostic treatments.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administered prescribed injectable controlled substances, sedatives and injectable or inhalant anesthetics.
- Performed dental cleanings under the supervision of a veterinarian.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Conducted diagnostic tests such as blood work, x-rays, and assisted with ultrasounds.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Educated clients on nutrition, preventive health and other animal care.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
Veterinary Technician
VCA Kaneohe Animal Hospital
04.2006 - 08.2007
Veterinary Technician
Animal House Veterinary Center
02.2004 - 04.2006
Veterinary Technician
Neponset Animal Hospital
01.2001 - 01.2004
Education
High School Diploma -
Monsignor Ryan Memorial High
Dorchester05-2002
Skills
- Employee Training
- Hiring
- Staff Evaluation
- Scheduling Coordination
- Performance Evaluations
- Veterinary Software Proficiency
- Animal care knowledge
- Workplace Safety
Timeline
Veterinary Practice Manager
Newton Animal Hospital
07.2013 - 10.2017
Assistant Veterinary Practice Manager/Veterinary Technician
The Animal Hospital and Bird Clinic
09.2010 - 06.2013
Veterinary Technician
VCA Kaneohe Animal Hospital
04.2006 - 08.2007
Veterinary Technician
Animal House Veterinary Center
02.2004 - 04.2006
Veterinary Technician
Neponset Animal Hospital
01.2001 - 01.2004
High School Diploma -
Monsignor Ryan Memorial High
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