Jaclyn DeCillis
Edison,USA
Summary
Experienced in customer-facing roles with a focus on providing exceptional service and maintaining positive client relationships. Started as a deli cashier and transitioned to a server position at a country club, developing a strong work ethic and thriving in fast-paced environments. Continued growth as a cashier at a liquor store and Medical Assistant at a doctor's office, enhancing organizational skills and attention to detail. Recognized for potential and promoted to Customer Service Representative at Americold Logistics, where further demonstrated dedication and leadership as Dock Clerk Lead.
Overview
17
17
years of professional experience
Work History
Dock Clerk
Americold
South Plainfield, NJ
03.2019 - 03.2025
- Prepared and processed shipping documentation to ensure timely delivery of goods
- Coordinated load schedules and logistics to optimize shipping efficiency
- Provided clerical support by maintaining accurate records and managing correspondence
- Led a team of associates to achieve operational goals and foster a collaborative environment
- Ensured adherence to safety compliance regulations to promote a secure workplace
- Managed inventory levels effectively to prevent shortages and reduce excess stock
Customer Service Representative
AmeriCold Logistics
South Plainfield, NJ
03.2019 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
Medical Assistant
Cardio Metabolic Institute
Somerset, NJ
06.2017 - 02.2019
- Facilitated patient intake processes to ensure accurate and efficient collection of medical histories
- Monitored vital signs regularly to assess patient health and contributed to timely interventions
- Managed medical records meticulously to maintain accurate documentation and compliance with regulations
- Educated patients on healthcare procedures and self-management strategies to promote overall wellness
Cashier/Sales Associate
Wittys Liquor
South Plainfield, NJ
02.2016 - 12.2017
- Managed cash handling procedures to ensure accuracy and compliance with company policies
- Generated detailed sales reports to track performance and inform strategic decision-making
- Provided exceptional customer service by addressing inquiries and resolving issues promptly
- Cultivated extensive product knowledge to assist customers in making informed purchasing decisions
- Processed transactions efficiently to enhance customer satisfaction and streamline operations
- Oversaw inventory management tasks to maintain optimal stock levels and reduce waste
Server
Plainfield Country Club
South Plainfield, NJ
04.2015 - 12.2016
- Processed payments efficiently to ensure a smooth transaction experience for customers
- Promoted and upsold menu items, enhancing the dining experience and increasing overall sales
- Recorded customer orders accurately to guarantee satisfaction and minimize errors
- Maintained cleanliness and organization of dining areas to uphold health and safety standards
- Served food and beverages promptly to provide an exceptional dining experience for guests
- Collaborated with kitchen staff to ensure timely and accurate preparation of orders
Cashier/Customer Service
Sunnyside Deli
Edison, NJ
05.2008 - 07.2012
- Processed returns efficiently, ensuring customer satisfaction and adherence to company policies
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Organized and stocked merchandise to maintain a neat and inviting store environment
- Managed the cash drawer with accuracy, ensuring secure transactions and balanced registers
- Trained new cashiers on register operations and customer service best practices to enhance team performance
- Processed transactions swiftly and accurately, enhancing the overall checkout experience for customers
Education
Certification -
American Institute of Medical Sciences & Education
11.2016
High school diploma or GED -
South Plainfield High School
South Plainfield06.2011
Skills
- Communication skills
- Collaboration
- Computer Skills
- Data Entry
- Computer Networking
- Scanning
- Logistics
- Microsoft Outlook
- Ability To Work Independently
- Microsoft Office
- Warehouse Experience
- Quick Learner
- Administrative Experience
- Shipping & Receiving
- Leadership Development
- Scheduling
- Customer Service Representative
- Organizational Skills
- Adaptability and Flexibility
- Clerical Experience
- Microsoft Word
- Typing
- Front desk
- Time Management
- Excel
- Teamwork
Timeline
Customer Service Representative
AmeriCold Logistics
03.2019 - 06.2024
Dock Clerk
Americold
03.2019 - 03.2025
Medical Assistant
Cardio Metabolic Institute
06.2017 - 02.2019
Cashier/Sales Associate
Wittys Liquor
02.2016 - 12.2017
Server
Plainfield Country Club
04.2015 - 12.2016
Cashier/Customer Service
Sunnyside Deli
05.2008 - 07.2012
Certification -
American Institute of Medical Sciences & Education
High school diploma or GED -
South Plainfield High School