Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Jaclyn DeGrasse

Kilgore,TX

Summary

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Highly adaptable team leader with excellent background of quick and effective performance. Highly experienced in performing quality inspections and machinery operations. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.

Overview

12
12
years of professional experience

Work History

Digital team lead

Walmart
08.2022 - Current
  • Team lead over online pickup and delivery area
  • Responsible for overseeing 30+ employees
  • Responsible for making sure that orders are picked on time as well as accurately
  • Responsible for ensuring new associates are properly trained as well as providing continual training for seasoned associates
  • Ensure all processes are being implemented
  • Work closely with other departments to ensure mods are properly set
  • Address areas of concern for improvement
  • Provide clear expectations and goals for associates
  • Teach and train team leads and associates from other departments
  • Adapt when changes are made and ensure all associates are following standard policies
  • Monitor team performance and have one on one conversations to discuss both areas of improvement as well as goals that were previously met
  • Ensure customers are getting highest quality of service and product
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism and integrity
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
  • Generated reports detailing findings and recommendations
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities

Digital Associate

Walmart
05.2022 - 08.2022
  • Started with Walmart in May of 2022 as digital associate picking online orders, prepping, staging, and dispensing
  • Constantly asked questions to learn as much as possible
  • Was promoted to team lead in August of 2022.
  • Maintained strong working relationships with coworkers, contributing to positive and supportive team environment within this department

Material handler/receiving clerk

Orgill
10.2019 - 03.2022
  • Previously worked in inbound stocking at Orgill
  • First warehouse job
  • Adapted well and learned as much as possible while in this position
  • From my first interview until I left I always strived to move up within the company and further my career
  • Acquired the knowledge and skills for nearly every position in receiving and inbound stocking, and would continuously strive to acquire more knowledge
  • Having no previous warehouse experience I managed to learn all of the equipment, positions, departments, and possessed the skills needed to successfully do the job.
  • Performed cycle counts and inventory control to accurately track product levels
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment
  • Contributed to sustainability efforts, recycling materials whenever possible and minimizing environmental impact
  • Minimized downtime during shift changes by conducting thorough handover briefings between incoming and outgoing teams
  • Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures
  • Assisted in receiving, stocking and distribution of merchandise
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network
  • Verified quantity and description of materials received by checking merchandise against packing list
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards

Support Specialist

Community Healthcore
02.2019 - 10.2019
  • Taught individuals with intellectual and developmental disabilities vocational and daily living skills in order for them to be independent
  • Responsible for building inspections
  • On safety team
  • Responsible for properly filling out progress notes and transportation logs and well as ensuring coworkers have properly filled theirs out and sending them in to proper coding department on time.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors
  • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services
  • Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources
  • Provided education on mental health topics and resources to clients
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
  • Responsible for finding employment for 10% of individuals
  • Developed training materials to educate both team members and clients on product functionality and best practices

Personal vehicle driver

united parcel service
11.2018 - 01.2019
  • I was responsible for loading and unloading trucks
  • I was responsible for scanning in my packages and sorting the packages into my vehicle in an order that would allow safe, efficient, and prompt delivery to the correct location
  • Used to working in all elements, rain, heat, cold, sleet and snow
  • Because of this seasonal job, I am familiar with PPE and feel confident working in a fast paced work environment, while ensuring my safety as well as my peers and my job.

Shift Supervisor

Starbucks
11.2011 - 11.2018
  • I was responsible for opening the store every morning
  • Counting into the safe, sorting money into the drawers
  • Working with and supervising my team to complete all opening tasks before the store opened
  • Coaching and working with my team during the shift while keeping wait times low and driving sales
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies
  • Trained new hires in food handling and safety protocols to boost knowledge and performance
  • Maximized team productivity by expertly delegating tasks to kitchen staff
  • Collaborated with management to develop innovative marketing strategies that increased foot traffic into the store during slower periods
  • Directed food preparation and cooking activities to meet health and safety standards
  • Set and oversaw weekly and special event menu plans
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly

Clerk-Pack and Mail

Pack & Mail
11.2011 - 05.2015
  • Responsible for correctly and promptly running cash register
  • Packing boxes
  • Building boxes for irregularly shaped packages
  • Creating shipping labels
  • Typing in all required data
  • Keeping up with filing for charge customers
  • Loading delivery trucks
  • Taking inventory
  • Placing orders
  • Ensuring warehouse was stocked
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information
  • Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation
  • Interacted with customers by phone, email, or in-person to provide information
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before supplies were depleted

Education

highschool diploma -

homeschooled

High School diploma -

Kilgore College
01.2010

Skills

  • Working one on one
  • Working in group setting
  • Listening and understanding requirements
  • Completing tasks in safe and timely manner
  • Great communication and comprehension skills
  • Prioritizing tasks with attention to detail
  • Internal theft investigations/integrity investigations
  • Planning and organizing
  • Setting and achieving goals
  • Helping others set and achieve goals
  • Great organizational skills
  • Conflict resolution
  • Supervision & Leadership
  • Relationship building
  • Decision-Making
  • Performance Improvement
  • Quality Control
  • Teamwork and Collaboration
  • Analytical Thinking
  • Trend tracking
  • Shift Scheduling
  • Issue Resolution
  • Safety
  • Effective Communication
  • Process Improvement
  • Interpersonal Communication
  • Complex Problem-Solving
  • Adaptability and Flexibility
  • Resource Allocation
  • Problem-Solving
  • Overseeing Daily Activities
  • Time Management
  • Organizational Skills
  • Professional Demeanor
  • Customer Focus
  • Documentation And Reporting

Activities

  • Volunteering locally and giving back to the community
  • Projects with habitat for humanity
  • Volunteering at local schools participating in reading programs
  • Volunteering at the Longview Public Library
  • Volunteering at the Windridge Horse and Rider event
  • Mentoring and tutoring children and adults
  • Coaching and playing on sports teams

Timeline

Digital team lead

Walmart
08.2022 - Current

Digital Associate

Walmart
05.2022 - 08.2022

Material handler/receiving clerk

Orgill
10.2019 - 03.2022

Support Specialist

Community Healthcore
02.2019 - 10.2019

Personal vehicle driver

united parcel service
11.2018 - 01.2019

Shift Supervisor

Starbucks
11.2011 - 11.2018

Clerk-Pack and Mail

Pack & Mail
11.2011 - 05.2015

highschool diploma -

homeschooled

High School diploma -

Kilgore College

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Jaclyn DeGrasse