Jaclyn Erickson
Kirkland,WA
Summary
Highly organized and detail-oriented event management professional with expertise in budget oversight, vendor coordination, and logistical planning. Adept at creating seamless experiences that align with client goals and brand identity.
Overview
4
4
years of professional experience
Work History
Assistant Facilities Manager - Events
Jones Lang Lasalle @ Google
10.2023 - Current
- Manage event operations across seven campuses in the Pacific Northwest, facilitating an average of 50+ events per week
- Central POC for a network of various vendors per event, ensuring seamless collaboration and effective communication
- Collaborate with senior leaders on long-term capital projects assisting in the development of budgets and timelines for completion
- Supervise renovation projects from inception to completion, overseeing contractors to ensure minimal disruption to daily operations
Events Coordinator
Jones Lang Lasalle @ Google
01.2022 - 10.2023
- Improved attendee experience by meticulously planning event logistics and assisting in the creation of promotional materials (i.e. website updates, print materials, email communications, etc.)
- Collaborated with cross-functional teams and vendors to ensure seamless event execution with positive outcomes
- Acting POC & SME for all onsite experience activities, providing solutions and training for our various stakeholders
Client Experience Specialist
Jones Lang Lasalle @ Google
09.2021 - 01.2022
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate information to our client and their guests.
- Streamlined front desk operations for increased efficiency by effectively managing vendor schedules, emails, and walk-in clients
- Crafted a custom welcome package that includes cards, stickers, and a website update to reflect the client's unique values while generating excitement for their audience
Digital Technology/Digital Marketing Intern
Efeste'
05.2021 - 09.2021
- Improved brand awareness by developing and implementing targeted social media campaigns across multiple platforms
- Boosted lead generation with the creation of engaging email marketing campaigns and multi-media advertising
- Enhanced customer retention rates, managing a consistent content calendar for blog posts, social media updates, and website updates
- Developed the visual elements, including designs and patterns, that were ultimately used on the packaging shipped to clients
Education
Bachelor of Arts - Digital Technology & Culture
Washington State University
Skills
- B2B relationship management
- Customer demographic analysis
- Digital marketing
- Effective time management and flexibility
- Experienced with Google and Microsoft software
- Facility operations management
- Proficient in Adobe Suite
- Problem-solving aptitude
- Service excellence
- Strategic project planning
Timeline
Assistant Facilities Manager - Events
Jones Lang Lasalle @ Google
10.2023 - Current
Events Coordinator
Jones Lang Lasalle @ Google
01.2022 - 10.2023
Client Experience Specialist
Jones Lang Lasalle @ Google
09.2021 - 01.2022
Digital Technology/Digital Marketing Intern
Efeste'
05.2021 - 09.2021
Bachelor of Arts - Digital Technology & Culture
Washington State University
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