Jaclyn Furney
Kalamazoo,USA
Summary
Professional hospitality worker who excels in fast-paced environments. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Production Assistant / Box office attendant
The New Vic Theatre
Kalamazoo, MI
04.2021 - Current
- Handled cash transactions accurately and securely
- Greeted and checked in guests upon arrival
- Managed inventory of production supplies, tracking usage and reordering as needed
- Assisted in the coordination and execution of production schedules, ensuring timely completion of projects
- Maintained a clean and organized work environment, optimizing efficiency during production processes
- Safely operated power tools such as drills and circular saws
Supervisor/Bartender/Server/Host
Roam by San Chez
Grand Rapids, MI
05.2022 - 10.2024
- Demonstrated multitasking skills during peak hours, accurately managing up to 12 tables at once
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of the dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Created and mixed a wide variety of cocktails, adhering to recipes and guaranteeing consistent quality
- Greeted and welcomed guests upon arrival
- Managed guest reservations and seating arrangements efficiently, making sure to optimize use of available tables
- Oversaw daily operations of a high-volume restaurant, assisting other team member to improve customer experience and ensure efficient service
- Counted cash in drawers and safe and calculated all server cash-outs at the end of the day to noting that all transactions were accurate and accounted for
Barista
BIGGBY COFFEE
Wyoming, MI
01.2025 - 07.2025
- Worked early mornings maintaining a clean, organized, calm environment through the busiest hours of the day.
- Completed opening tasks and daily checklists always adhering to training and safety guidelines
- Memorized drink recipes to ensure quick service
- Upheld quality standards to guarantee guests always received top quality drinks
Skills
Reception
Restaurant management
Cash handling
Food service
Bartending
POS
Computer skills
Phone etiquette
Customer service
Table service
Workplace health and safety regulatory compliance
Time management
Leadership
Barista experience
Hosting
Communication skills
Basic math
Hand tools
Power tools
Production design
Busser
Languages
English
Timeline
Barista
BIGGBY COFFEE
01.2025 - 07.2025
Supervisor/Bartender/Server/Host
Roam by San Chez
05.2022 - 10.2024
Production Assistant / Box office attendant
The New Vic Theatre
04.2021 - Current