Jaclyn Gifford
Gilroy,CA
Summary
Management professional equipped with strong analytical and problem-solving skills, ready to drive organizational efficiency. Proven track record in strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adaptability to changing needs, ensuring reliable and impactful outcomes. Highly skilled in stakeholder engagement, project management, and performance metrics.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Management Analyst
County of Santa Clara, Public Health
04.2025 - Current
- Conduct audits of public health grant expenditures to ensure compliance with funding guidelines and internal policies.
- Track and update grant information using Excel, maintaining accurate records of deadlines, budgets, and reporting requirements.
- Organize and maintain comprehensive grant documentation, including contracts, proposals, amendments, and reports.
- Assist with preparing grant budgets and tracking allocations to ensure proper use of funds and identify potential shortfalls.
- Analyze financial data and grant performance metrics to support decision-making and improve program effectiveness.
- Collaborate with program managers and finance teams to ensure timely submission of grant applications and reports.
- Monitor grant expenditures and reconcile discrepancies between budget forecasts and actual spending.
- Maintain a centralized system for document control and grant file organization to streamline audit readiness and reporting.
- Support the development and implementation of internal procedures to improve grant compliance and reporting accuracy.
- Provide regular updates and summaries to leadership on the status of grants, funding utilization, and upcoming deadlines.
Management Assistant
City of Gilroy
05.2024 - 04.2025
- Accounts Payable: Processed and managed invoices, ensuring timely payments and accuracy in financial records.
- Budgeting: Developed and maintained project budgets, including a significant project with PG&E, ensuring adherence to financial constraints and optimizing resource allocation.
- Fleet Management: Oversaw the operation and maintenance of a fleet of 300 vehicles, implementing strategies to maximize efficiency and minimize downtime.
- Requisitions & Purchase Orders: Created and managed requisitions and purchase orders to streamline procurement processes and maintain inventory levels.
- Project Coordination: Led various projects, including collaboration with external vendors and stakeholders to achieve project goals and compliance with regulations.
Management Analyst
County of Santa Clara TSS
07.2023 - 05.2024
- Proficiently managed the Kronos timekeeping system, ensuring accurate and timely recording of employee work hours and compliance with company policies.
- Conducted regular audits of Kronos data to identify and rectify discrepancies, reducing timecard errors by 20%.
- Created reports and dashboards in Kronos to provide real-time visibility into labor data, enabling managers to make data-driven decisions on staffing adjustments.
- Conducted training sessions for managers and employees on Kronos usage, timekeeping best practices, and compliance standards.
- Developed comprehensive training materials and documentation to facilitate self-service troubleshooting for Kronos users, reducing the number of support requests by 30%.
Project Manager/Onboarding Specialist
Glynt.ai
06.2021 - 07.2023
- Orchestrated multiple projects across all development phases, creating 30+ comprehensive project plans shared with clients and staff.
- Delegated project tasks based on individual strengths, skill sets, and experience levels.
- Launched new clients on products and services, including handoff to Customer Success.
- Streamlined onboarding procedures for new employees, contributing to the successful integration of new team members.
- Built workflow processes for Customer Success Team that increased productivity by 40%.
- Acted as a liaison between departments, aligning customer demands with product roadmap priorities and improving customer retention by ~ 24%.
Executive Assistant/Account Manager
Glynt.ai
06.2019 - 06.2021
- Supported the CEO of a multinational organization on a day-to-day basis, including answering phones, sending, and receiving mail, scheduling meetings and attending to all other needs.
- Introduced Calendly, increasing employee satisfaction with scheduling and meeting times by 64%. Coordinated corporate events, including arranging for catering, renting out spaces, negotiating payment and scheduling.
- Managed extensive business and travel calendar and arrangements for the Chief Executive Officer.
- Processed expense reimbursements, processed department requisitioning and other related activities.
- A proven track record of successfully managing high-volume workloads with urgency and focus.
- Successfully managed high-value accounts, maintaining a stellar record as the primary point of contact.
Property Manager
Public Storage
10.2006 - 06.2019
- Fostered positive tenant relationships, ensuring high satisfaction, and addressing concerns promptly.
- Assessed customer needs to determine appropriate storage needs.
- Conducted regular communication to keep tenants informed about property policies, upcoming events, and any maintenance activities.
- Formulated monthly audits and organizational goals.
- Administered leasing agreements, managed move-in/move-out processes, and oversaw rent collection effectively.
- Conducted routine inspections, identified potential issues, and implemented corrective actions promptly.
Education
Bachelor of Science - International Business
San Jose State University
San Jose, CA05.2019
Associate of Science - Business Administration
San Jose City College
San Jose, CA05.2017
Skills
- Proficient in MS Office
- Customer relationship development
- Policy evaluation
- Business process improvement
- Business analysis
- Proficient in Google Suite
- Effective time management
- Performance analysis
- Adaptability
- Teamwork and collaboration
Certification
CertifiedCustomerSuccessManager(CSM)-2022
Timeline
Management Analyst
County of Santa Clara, Public Health
04.2025 - Current
Management Assistant
City of Gilroy
05.2024 - 04.2025
Management Analyst
County of Santa Clara TSS
07.2023 - 05.2024
Project Manager/Onboarding Specialist
Glynt.ai
06.2021 - 07.2023
Executive Assistant/Account Manager
Glynt.ai
06.2019 - 06.2021
Property Manager
Public Storage
10.2006 - 06.2019
Associate of Science - Business Administration
San Jose City College
Bachelor of Science - International Business
San Jose State University
Similar Profiles
Jeff GodellJeff Godell
Quality Improvement Manager at County Of Santa Clara, Public Health DepartmentQuality Improvement Manager at County Of Santa Clara, Public Health Department
Cassandra WanCassandra Wan
Utilization Management & Discharge Planning Nurse at Santa Clara Family Health PlanUtilization Management & Discharge Planning Nurse at Santa Clara Family Health Plan
Mackenzie SwiftMackenzie Swift
Peer Advisor at Santa Clara University Public HealthPeer Advisor at Santa Clara University Public Health
Maria GraciaMaria Gracia
Paraprofessional at Univeral Speech TherapyParaprofessional at Univeral Speech Therapy
Joseph PopeJoseph Pope
Class A CDL Delivery Driver at Performance Food Group (PFG)Class A CDL Delivery Driver at Performance Food Group (PFG)