Summary
Overview
Work History
Education
Skills
Volunteering for the local community
Timeline
Generic

Jaclyn Graham

Dispatcher
Las Vegas,NV

Summary

Proven expertise in fire dispatch and customer service, demonstrated at Venetian Hotel & Casino with exceptional skills in call prioritization and teamwork. Improved emergency response efficiency and fostered a supportive team environment. Adaptable and results-driven, with a commitment to enhancing safety and guest satisfaction through meticulous attention to detail and problem-solving abilities. Familiar with managing emotions and staying clear-headed under pressure. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Fire Command Dispatch

Venetian Hotel & Casino
04.2017 - 07.2024
  • Maintained open lines of communication with field personnel throughout all phases of an incident, ensuring ongoing support and coordination.
  • Managed high-stress work environment by maintaining composure and professionalism during emergency situations, ensuring efficient operations.
  • Improved communication between first responders and dispatch center through regular training sessions.
  • Participated in disaster planning exercises to test department readiness and improve overall preparedness for large-scale emergencies.
  • Supported fellow dispatchers as a mentor by providing guidance and assistance when needed, fostering a positive team environment.
  • Reduced errors in communication through strict adherence to established protocols and guidelines for radio transmissions.
  • Ensured prompt dispatch of appropriate resources by effectively prioritizing incoming emergency calls based on severity and location.

PBX Hotel Operator

Treasure Island Hotel & Casino
09.2013 - 04.2017
  • Provided exceptional customer service to hotel guests by promptly addressing any issues that arose during their stay.
  • Adapted quickly to changes in hotel procedures or technology, ensuring minimal disruption to service delivery for guests and colleagues alike.
  • Improved response times for guests'' inquiries, ensuring swift resolution of their requests or concerns.
  • Supported revenue growth by promoting upsell opportunities where appropriate during interactions with potential guests.


Education

High School Diploma -

Las Vegas Academy
Las Vegas, NV

College of Southern Nevada
Las Vegas, NV
08.1999 - 05.2001

Skills

  • Call prioritization
  • Radio Communications
  • Computer-Aided Dispatch
  • Fire alarm monitoring
  • Fire Dispatching Protocols
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Listening Skills
  • Problem-solving abilities
  • Dependable and Responsible
  • Multitasking

Volunteering for the local community

I have done all kinds of volunteer work for the local community. I have volunteered as a Red Cross Volunteen to the Rescue Mission, Three Square program and my personal favorite Opportunity Village. I have also done volunteer work through the Venetians volunteer program. I truly enjoy helping out our locals and providing much needed assistance.

Timeline

Fire Command Dispatch

Venetian Hotel & Casino
04.2017 - 07.2024

PBX Hotel Operator

Treasure Island Hotel & Casino
09.2013 - 04.2017

College of Southern Nevada
08.1999 - 05.2001

High School Diploma -

Las Vegas Academy

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Jaclyn GrahamDispatcher