Jaclyn Guerrette
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Overview
20
20
years of professional experience
Work History
Substitute Teacher 6-12
Weedsport Central School Dist
2023.10 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Provided instruction for students in core subject areas.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Aesthetician
Mirbeau Inn & Spa Skaneateles
2021.06 - 2023.03
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Customer Service Supervisor
Kohls Department Store
2014.06 - 2021.06
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Aesthetician
Mirbeau Inn & Spa Skaneateles
2004.06 - 2014.06
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Education
Bachelor of Arts - Early Childhood Education
Cayuga County Community College
Auburn, NY05.1997
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
- Organizational abilities
Timeline
Substitute Teacher 6-12
Weedsport Central School Dist
2023.10 - Current
Aesthetician
Mirbeau Inn & Spa Skaneateles
2021.06 - 2023.03
Customer Service Supervisor
Kohls Department Store
2014.06 - 2021.06
Aesthetician
Mirbeau Inn & Spa Skaneateles
2004.06 - 2014.06
Bachelor of Arts - Early Childhood Education
Cayuga County Community College
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