Jaclyn Hernandez

• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Maintained a high level of product knowledge, enabling confident and informed sales presentations to potential clients.
• Expanded client base through targeted prospecting and effective lead generation efforts.
• Implemented successful sales campaigns that attracted new customers and increased overall business profitability.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Recorded accurate and efficient records in customer database.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Startup company where I established a sales cycle and practices. Managed a small group of five remote Sdr's while also assisting with customer success and maintaining healthy relationship's with existing accounts.
• Resolve customer complaints regarding sales and service. Monitor customer preferences to determine focus of sales efforts.
• Confer with other managers to identify trends or key group interests or concerns or to provide advice on business decisions.
• Developed pricing strategies, balancing firm objectives and customer satisfaction.

• Made an average of 80-100 outbound customer calls daily.
• Performed cold-calling and follow-ups with leads to secure new revenue. • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Maintained up-to-date knowledge of all available products.
• Consistently worked on 5 or more campaigns and prospected my own leads through LinkedIn, discover.org and intricately.
• Overseas a territory that spans from NorCal to Riverside (Socal) and effectively working with two sales teams to manage events and focuses.

• Managing a team of 12-14 sales consultants, and being actively involved in sales transactions to exceed daily and monthly goals
• Part guru tech/ Customer service retentions
• We are required to conduct monthly inventory counts, and manage a successful back end for unannounced audits

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes,employee knowledge and customer demands
• Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.

• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
• Increased focused metrics 40% by business leading and prospecting