Jaclyn Hicks
Odenville,AL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Williams-Sonoma, Inc.
09.2023 - Current
- Assist customers with orders such as processing returns and replacements and order tracking
Fitness Coach/Personal Trainer
FitRev Training
05.2021 - 07.2023
- Assist and instruct clients and members
- Build rapport with clients and members
- Ensure safe and effective use of equipment
- Encourage and motivate clients and members to help them reach their goals
- Prepare fitness programs based on clients goals
- Prepare and instruct group fitness programs
- Managing and scheduling clients
- Responsible for opening and closing procedures of facility
Cashier/Customer Service
The Nutrition Factory
01.2022 - 10.2022
- Provide positive customer service
- Resolve customer issues and answer questions
- Register sales through point of sale system
- Collecting payments
- Balancing cash drawer at the beginning and closing of work shift
- Responsible for opening and closing procedures of store
- Tracking and stocking inventory
- Maintain a safe and clean environment
School Nutrition Assistant Manager
Sumner County Board of Education
08.2020 - 11.2021
- Perform assigned duties related to preparation of school meals such as set up, cooking, serving and clean up
- Inventory tracking and ordering
- Responsible for opening and closing procedures
- Collecting all money students and adults receiving school meals
- Count and deposit all monies received
- Prepare daily reports
- Provide leadership of kitchen functions
School Nutrition Worker
Sumner County Board of Education
07.2014 - 08.2020
- Perform assigned duties related to preparation of school meals such as set up, cooking, serving and clean up
- Inventory tracking
- Responsible for opening and closing procedures
- Collecting all money students and adults receiving school meals
- Count and deposit all monies received
Cashier/Customer Service
Kmart
06.2013 - 06.2014
- Provide positive customer service
- Resolve customer issues and answer questions
- Register sales through point of sale system
- Collecting payments
- Balancing cash drawer at the beginning and closing of work shift
- Responsible for opening and closing procedures of store
- Tracking and stocking inventory
- Maintain a safe and clean environment
School Nutrition Worker
WEST SENECA CENTRAL SCHOOL DISTRICT
09.2011 - 04.2014
- Perform assigned duties related to preparation of school meals such as set up, cooking, serving and clean up
- Responsible for opening and closing procedures
- Collecting all money students and adults receiving school meals
Cashier
Fred Meyer
05.2001 - 04.2002
- Provide positive customer service
- Resolve customer issues and answer questions
- Register sales through point of sale system
- Collecting payments
- Balancing cash drawer at the beginning and closing of work shift
- Responsible for opening and closing procedures of store
- Tracking and stocking inventory
- Maintain a safe and clean environment
Cashier
Fred Meyer
10.2000 - 04.2001
- Provide positive customer service
- Resolve customer issues and answer questions
- Register sales through point of sale system
- Collecting payments
- Balancing cash drawer at the beginning and closing of work shift
- Responsible for opening and closing procedures of store
- Tracking and stocking inventory
- Maintain a safe and clean environment
Education
GED -
Anaconda High School
Anaconda, MT04.2021
Skills
- Management
- Assistant manager experience
- Customer service
- Personal training
- Group fitness
- Program design
- Sales
- Cash handling
- Inventory management
- Call center
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
Certification
- Certified Personal Trainer
- Certified Nutrition Coach
- CPR Certification
- AED Certification
- First Aid Certification
Timeline
Customer Service Representative
Williams-Sonoma, Inc.
09.2023 - Current
Cashier/Customer Service
The Nutrition Factory
01.2022 - 10.2022
Fitness Coach/Personal Trainer
FitRev Training
05.2021 - 07.2023
School Nutrition Assistant Manager
Sumner County Board of Education
08.2020 - 11.2021
School Nutrition Worker
Sumner County Board of Education
07.2014 - 08.2020
Cashier/Customer Service
Kmart
06.2013 - 06.2014
School Nutrition Worker
WEST SENECA CENTRAL SCHOOL DISTRICT
09.2011 - 04.2014
Cashier
Fred Meyer
05.2001 - 04.2002
Cashier
Fred Meyer
10.2000 - 04.2001
GED -
Anaconda High School
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