Jaclyn Higgins
Colts Neck
Summary
Strategic account management professional with proven track record of driving client success and optimizing business relationships. Expertise in developing and implementing strategic plans, identifying growth opportunities, and delivering tailored solutions. Strong focus on team collaboration and adaptability, ensuring consistent achievement of goals and high client satisfaction. Known for excellent communication, negotiation, and problem-solving skills.
Overview
22
22
years of professional experience
Work History
STRATEGIC ACCOUNT MANAGER
BARRETT DISTRIBUTION
10.2022 - Current
- Foster growth by developing and executing tailored account strategies that aligned with customer objectives and market trends.
- Collaborate closely with operations to identify and implement LEAN initiatives that lead to efficiency improvements, achieving $750K in cumulative savings over 2 years while enhancing overall performance.
- Enhanced customer satisfaction by ensuring timely delivery and effective communication, addressing client needs proactively.
- Analyzed account KPI metrics to identify opportunities for improvement and growth, leading to increased revenue streams.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
SENIOR OPERATIONS MANAGER, BEAUTY
FARFETCH, NY
03.2022 - 10.2022
- Manage 3PL to successfully launch US beauty operation on time, designed by strategy and project team.
- Create annual budget and implement cost savings measures by analyzing operations and KPIs to streamline and improve daily workflow.
- Reduce costs by 50% within 6 months through operational improvements, physical reconfiguration, and contract re-negotiations.
- Research and examine root cause of daily order delays, tech issues, and escalated exceptions concerning inbound, outbound, and returns as needed.
- Lead green packaging initiative, explore and test alternatives to meet luxury customer experience while reducing cost.
- Troubleshoot and resolve ASN transmission delays and failures.
DIRECTOR OPERATIONS AND DISTRIBUTION
ENVOGUE INT’L, NJ
09.2016 - 03.2022
- Manage supply chain processes and ensure merchandise flow through the distribution network and fulfillment by directing resolution and responding to escalation of daily issues.
- Increased production capabilities by 35% within 12 months.
- Develop and review productivity targets. Provide information to employees with feedback on the operation while monitoring performance and progress.
- Analyze data to determine and apply appropriate ordering, inventory, and replenishment policies.
- Increased warehouse/distribution capacity by 45% within 8 months through design and installation of palletized racking/inventory management system.
- Maintain physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and/or replacement, maintaining OSHA standards.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
MANAGER, LOGISTICS AND PRODUCTION
SPAR-TEX CO. INC, NJ
04.2011 - 08.2016
- Strategically plan and follow production process from raw goods, cut, sew, finished product, clean, pack, and label for shipment.
- Brief warehouse employees on the issues for that particular day and if necessary, reorganize to accomplish daily goals and complete priority orders.
- Prioritize production schedule for 6-10 customers at one given time, to satisfy all ship windows and cancel dates.
- Develop partnerships with talent networks, manufacturing companies and other business partners to support production.
- Control inventory levels by conducting physical counts; reconciling with inventory management system (e.g., SAP, Simparel, Liberty Inventory Management).
- Route purchase orders through various online/TMS systems and schedule carriers. Create and send Advanced Ship Notice for necessary shipments.
- Retain warehouse staff by recruiting, selecting, orienting, and training employees.
ACCOUNT REPRESENTATIVE
SPAR-TEX CO. INC, NJ
05.2003 - 03.2011
- Expedite shipping process through routing systems and schedule trucks according to inbound/outbound dock schedule.
- Cultivate strong relationships with customers; keep them abreast of production status, shipping schedule, and invoicing.
- Monitor/track progress according to the planned production schedule and motivate the efforts of the team required for successful delivery.
- Perform necessary maintenance of information (i.e. inventory, receiving docs, packing lists, bill of ladings, invoicing); attention to detail and level of client services required.
Education
B.A. - Organizational Behavior, Human Development
Boston College
01.2003
Skills
- Strategic planning
- Continuous improvement
- Customer service
- Operational excellence
- Warehouse management
- Cost reduction
- Performance analysis
Timeline
STRATEGIC ACCOUNT MANAGER
BARRETT DISTRIBUTION
10.2022 - Current
SENIOR OPERATIONS MANAGER, BEAUTY
FARFETCH, NY
03.2022 - 10.2022
DIRECTOR OPERATIONS AND DISTRIBUTION
ENVOGUE INT’L, NJ
09.2016 - 03.2022
MANAGER, LOGISTICS AND PRODUCTION
SPAR-TEX CO. INC, NJ
04.2011 - 08.2016
ACCOUNT REPRESENTATIVE
SPAR-TEX CO. INC, NJ
05.2003 - 03.2011
B.A. - Organizational Behavior, Human Development
Boston College
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