Jaclyn Hollinsworth
Lebanon,TN
Summary
Customer/Patient oriented, I am a driven employee who finds new expertise motivating. Experience in customer service, health care, leadership, and multitasking in fast paced settings. Outstanding service skills and constantly seeks ways to provide for customer needs. Works well as a team player.
Overview
5
5
years of professional experience
Work History
Dermatology Medical Assistant
Cumberland Skin Surgery Dermatology
Lebanon , TN
03.2022 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Compiled physical and digital documents, charts and reports.
- Gathered, transcribed and typed medical information into charts.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
Front Desk Receptionist
Cumberland Skin Surgery Dermatology
Lebanon , TN
01/10/22 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Drafted professional business documents, spreadsheets and correspondence.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Investigated and analyzed client complaints to identify and resolve issues.
- Assisted in training new front office staff members.
- Ordered supplies for front office area when needed.
- Processed referrals to specialists or other healthcare providers.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- Responded to patient and visitor concerns and questions.
Medical Assistant
Cumberland Skin Surgery Dermatology
Lebanon , TN
01/10/22 - Current
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Explained treatment procedures and physicians' instructions.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Instructed patients on proper skincare techniques and provided education regarding skin diseases.
- Organized medical charts prior to provider review; entered notes into EHR system accordingly.
Chiropractic Assistant
Active Life Chiropractic
Mount Juliet , TN
04.2021 - 11.2021
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Kept patient rooms clean between services and removed used linens for laundering.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
- Used MedicFusion software to process patient payments and update accounts.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Floor Supervisor
Kroger
Mount Juliet , TN
10.2019 - 04.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
- Drove sales by consistently demonstrating exceptional selling skills and motivating team to meet store goals and priorities.
Sales Associate
Justice Tween Brands
Mount Juliet , TN
06.2019 - 10.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
Education
High School Diploma -
Mcgavock High School
Nashville, TN05.2020
Skills
- Healthcare knowledge
- Customer Service
- Effective written and verbal communication
- Telephone etiquette
- Patient scheduling
- Sales expertise
- Money handling
- Customer relations
- Computer skills
- Front desk operations
- Charting expertise
Community Service
- During my time as a JROTC member in high school I accumulated 10 total community service hours as a volunteer at Golden Corral on Veterans Day, 2 years in a row.
- Camp Invention was another volunteered event that I have taken apart of. Within the years of 2017-2019, I participated in a total of 80 hours of volunteer help as a camp counselor.
Timeline
Dermatology Medical Assistant
Cumberland Skin Surgery Dermatology
03.2022 - Current
Chiropractic Assistant
Active Life Chiropractic
04.2021 - 11.2021
Floor Supervisor
Kroger
10.2019 - 04.2021
Sales Associate
Justice Tween Brands
06.2019 - 10.2019
Front Desk Receptionist
Cumberland Skin Surgery Dermatology
01/10/22 - Current
Medical Assistant
Cumberland Skin Surgery Dermatology
01/10/22 - Current
High School Diploma -
Mcgavock High School
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